Gratz Pilates / Quality Problems
Our studio has been purchasing Gratz Pilates apparatus since we opened in 1997, since that time the quality has slowly deteriorated. On our last order, we purchased a new reformer and a wunda chair, both arrived in unusable shape. They were missing pieces and their finish clearly wasn't finished. When we called Gratz we received the coldest reply possible with a short explanation that they were busy and would get back to us. A week went by and still we had not received a call, so we called them back.
After being put on hold for about five minutes, we were told that our pieces were damaged in shipping and to contact the shipper to file a claim. This is where I lost it. They were missing springs, had sharp spots on the reformer and the shipping box had never been opened. So they hung up on me. I calmed down, waited a day and called back. Still the same thing.
Keep in mind that we've had a working relationship with Gratz for 12 years. We are not just some one-off individual that ordered an airplane board - we have over $40, 000 worth of their equipment!
I will never buy apparatus through Gratz again and hope that someone else reads this and decides to shop elsewhere.