Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

GoodLife Fitness / service fees

Wolseley Real Canadian Superstore 825 Oxford Street EastLondon, Ontario, Canada Review updated:
5
Contact information:
Phone: (519) 434-3331

I was a member of goodlife for several years (and am also a university student, so being a member is expensive on my budget), and found it to be an okay gym, not great like they advertise, but okay. One day I closed my bank account as I was informed was "compromised" and contacted the gym that I had done so, informing them that one of their payments would not come out.

They said that it was no problem and that they would process the new information asap. I asked them about the payment that was going to be missed, and they told me that it would be flagged the next time I went to the gym and I could pay the $25.

About a week later I got a letter from Goodlife in the mail stating that my account could not be processed, and that they would be withdrawing $50.20- which I did not authorize. I went to the gym and asked them why I was being charged so much, and none of them knew. I asked them about service fees, and they told me that Goodlife did not charge fees for closed accounts as there were no NSF fees, it was just returned account closed, and they had the new information and had received the next payment.

They provided me with their customer service number and told me to speak to them as they had no idea why random charges were being processed. When I called them, they told me that they charge $25 service fees for ANY failed processing of accounts. I told them what happened, and that this was not my choice, and that the account was not insufficient funds, it was closed. They didnt care, and told me that it was non- negotiable. None of the other companies I had on automatic withdrawls (Rogers, Bell, etc.) charged me any fees whatsoever! I remember at one point also having to pay $25 when I lost my membership card.. and that was non- negotiable too..

I closed my account with them, but as they need 30 days notice, I have to pay a month and a half of membership fees before it is closed... thanks sooooo much!
0

Comments

Sort by: UpDate | Rating
Am
  2nd of Feb, 2009
Agree Disagree 0 Votes
Always be sure to hold onto your copy of any paperwork you do. If they don't offer you one, ask for it. That way you have legally binding proof.
An
  13th of Jun, 2009
Agree Disagree -1 Votes
As a recent employee of Goodlife Fitness I must tell all of you out there to beware. Money and greed, sales goals and suspicious business practices fuel this company. When you start at a new job or position it is hard to realise these facts until youve gained more experience with the company and the way they work. After working over forty hour weeks for almost two consecutive years at this company it was my time to move on to a higher level of education and better my own practices, also to better the environment for my clients too. Goodlfe took this as an attack on them that I would even think of leaving my "valuable" position to move towards a new prospective goal in my life. After giving my two weeks notice in a professional manner I was asked to leave two days later as the management would feel more "comfortable" if I just left. Even thouh it was with pay in lieu of, they denied me a letter of recommendation and went as far as sending me a threatening letter stating that if I were to contact any of my clientelle, members of Goodlife, staff and or associates I would be sued and legal proceedings taken against me. This is outrageuous coming from a company that supposedly has "core values" and apparently cares!
One quick story I must share with the public has to do with their sales team office. (the people who have nothing to do with a gym or workout facility yet are there at the front to let you know you are out of shape and its time to sign up) As if they really know who you are from a two minute meeting that I must remind you they are trained for consistently, using the same compliment strategies and uneducated fitness assessment guesses on everyone.
Regardless one fateful day I had to visit the sales team room, as one and only one of them was also my client and I had to see how her personal cardio workouts had gone on the previous weekend. The agenda for the day on their dry erase marker board stated and I quote: "Even a bum with a bank account can get a membership: lets get them in!"
Since my club was located downtown and frequented by quite a variety of people, as well surrounded by three mens homeless shelters and methadone clinics. My client who worked in this office advised me that they were instructed not to let people know of fees associated with cancelling memberships or the unability to afford one. If per say, a "bum" would sign up they would tell them they had a"special deal" for them and they didnt have to pay a startup fee! (they did this with everyone) They would then mislead them into thinking their membership was now paid for and as long as they got a bank account number no matter if there was money or not they would begin extracting it for their own greedy uses. I was very shocked at this and saddened to see quite a few actual homeless people be seduced into this trap. When they came back to let Goodlife know they couldnt pay for their membership as they didnt realise there would be all these associated fees. (they also set you up with towel service an extra 5 -6$ a month without your knowledge, you have to let them know you dont want it or they will just sign you up for it) Anyways after they came back in they would be treated poorly, left with no options from their so called "club" and left to deal with the banks and collections agencies. As if these people havent gone through enough in their lives lets destroy it a little more for a dollar. I am so happy and feel entirely free to be away from this horribly run company. I know there are many others out there like me and probably many more horrific situations. In a world where advertising and money rules all, beware what you get yourself into. Goodlife is not what it seems. It should be called Moneylife, as thats what really matters to them.

Anonymous.

Ps. I realise I left you all without a tip or piece of advice. Check out your other options, smaller gyms do usually practice better business ethics, as they cannot hide behind a huge corporate name. Check out your local trainers who work out of their homes or come to you, check out a more private studio (usually their rates are very competitive with the market if not cheaper because you may not have to pay any overhead or membership fees) Their prices will also be very upfront and no extra associated fees will pop up in the future. Good luck to you all and train hard, whatever you do.
Js
  10th of Jul, 2011
Agree Disagree 0 Votes
OMG...I work for this company and NEVER have I come across the crazy practices you have shared here...I am stunned and embarrassed for the Club you worked at. I assume you are/were a Personal Trainer with GL? And that is why they asked you to leave immediately and not communicate with any of your clients due to the contractual obligations they signed onto when they became a GL client, so that makes sense. Often we hear of exaggerated stories or hurt feelings, difficult coworkers, etc. but this is true of any industry. I work with the utmost integrity and the practices you mentioned would not fly since there are constantly internal/independent audits performed on clubs/employees. It would be very difficult to 'scam' someone into joining the gym...as an adult, I read everything before I sign a contract and encourage my clients to do the same, going as far as underlining anything that may be construed as fine print or misunderstood, as well as having them initial those key areas. As for your future endeavors, good luck to you; maybe some day you will see the value of having worked at GL regardless of the experiences you had, as experience is the best teacher of all.
As
  9th of Dec, 2011
Agree Disagree 0 Votes
OMG...you are an employee of goodlife so i dont expect the truth from you or any employee of that club. My 16 year old daughter joined that club and after 5 months lost her job and like any other child that was warned abou joining a club that has been in the news for shady practices did not tell us and they tried to take out that payment every week. So once a week there was a charge for the NSF (42.50 and their charge (28.25) so please dont tell me they arent shady and just out to screww anyone they can for the mighty buck!!! This is a warning to anybody thinking of joining Goodlife Fitness...DONT DO IT!!! THEY CARE ABOUT YOUR MONEY AND NOT ABOUT YOU. As for your "story" about disgrunted employees...what about the endless customers...are they lieing too? Something here is a little bit fishy and i'd like to hear your story in a few years when you no longer work there. Will your story be the same...I think not.
Signed and delivered by a disgruntled parent
Re
  17th of Jul, 2013
Agree Disagree 0 Votes
Sales goals are right, I was just doing some banking for 2nd quarter of this year and realized i was being charged for 6 months over my agreed contract term for club membership fees. I didnt receive a phone call, i didnt receive an email or letter (if the letter came, it would be returned to sender, which would be back to good life). Good Life is actually violating canadian contract law by doing this. I am well aware of procedure and polices of corporations and this is so dark and hidden so deep that even if the employee of good life doesnt disclose this information to you, they cannot be held accountable. So who is??

HEY GOOD LIFE YOU STOLE MY MONEY WITHOUT MY APPROVAL! IF THERE IS ANYONE AS IRATE AS ME > I WILL HEAD UP A CLASS ACTION SUITE TO DEAL WITH THIS SHADY MODEL THEY CALL A GOOD LIFE! I WILL NEED NAMES AND STORIES FROM EVERYONE COMPLAINING >

Post your comment

Submit
GoodLife Fitness Logo GoodLife Fitness
Customer Care Service
Overall Satisfaction Rating

218 Reviews
201 King St.
London
Ontario
Canada - N6A1C9
+1 800 387 2524
View Full Information
     

Reply to

close
Send