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Gilt / misleading

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Two months ago I purchased glasses by oscar de la renta by linda farrow gallery (Acetate tinted round frame) and they arrived damaged.
I was extremely disappointed because the glasses were very expensive and I didn't expect them to pack them in an unsafe way.
Called their customer care, waited for 40 minutes for someone to answer and was said that the glasses can't be returned due to the policies.
I've read the policies and didn't find the glasses among unreturnable products. I don't understand what I am to do and how to get my money back. Very misleading.

  • Gilt Customer Care's Response, Nov 15, 2017

    Hi Alicia,

    I am so sorry to hear that your glasses arrived damaged. If you could please forward your email address to [protected]@gilt.com ATT: Mary. I will get to the bottom of this for you!

    Warm regards,
    Mary
    Gilt Customer Service

Al
Nov 15, 2017

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