Gevalia Coffee / Unauthorized charge to my card
On 2 August I noticed a charge from Gevalia on my credit card statement. I queried the charge with my bank as I had not ordered anything from Gevalia, or signed up to anything from Gevalia. In fact, I didn't even know what they did or what they were until I looked them up online. The bank agreed to reimburse the charge as it was an unauthorized transaction and I went to the trouble of cancelling my credit card to prevent further unauthorized charges.
Imagine my surprise then when eight days later I received a package from Gevalia. I called their customer service to explain that I had not placed an order with them and that I had refused the charge to my card. And to repeat, they were NOT to send me things or attempt to charge me again. I was assured that it was all just a mistake and that I would receive no further communication from them.
What concerns me about this incident is how on earth my credit card details and address were obtained and used by Gevalia. I had not signed up to a special offer run by them, so it's not as if I was misunderstanding a free trial offer; I had not bought from them in the past so they could not have my card details on file. Their Customer Service representative tried to convince me that someone had hacked my card to place the order. But why would a scammer send me coffee, using my card?! Surely they would take the opportunity to buy themselves stuff?! All very strange.
More Gevalia Coffee Complaints & Reviews
- Gevalia Coffee - unwanted shipment 
- Gevalia Coffee - Beware of them 
- Gevalia Coffee - Charged my account illegally 
- Gevalia - Fruadulently obtained membership 
- Gevalia.com - Here is what I HATE about Gevalia
- Gevalia Kaffe - k cups
- Gevalia - they changed their membership, we cancelled, they sent to collections 
- Gevalia - customer service
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