Garcia Infiniti / Never buy car from Garcia Infiniti
I rarely give negative reviews because I know that isolated incidents can occasionally arise. BUT, having been exposed to torturous attempted buying experiences on multiple occasions to spend over $48, 000, the whole experience screams of frustration, obstruction, delay and a general attitude of incompetence. My experience started with a telephone call with patrick to get answers to some questions about a "pre owned" new Infiniti. After a straight forward conversation I made an immediate offer, $1, 500, i.e. 3% below asking and said that I was prepared to go to the dealership within 3 days, certified cashiers check to buy. Two days later with no response, I called back and got an immediate, "we were about to call you - NO, we don't accept anything less than asking - full price only" I asked why no counter and was told this rock bottom no discussion. "OK, well, let me know if you would reconsider"-" NO, we don't negotiate." 1 week later I got a price change alert that they had dropped the price by $1000 - which was 500 more than my offer! So much for no negotiation or price change. So, with some dread I called again and spoke with patrick. Offered their full asking price-just wanted to wrap it up. Patrick as a salesman was was only playing games. I again stated that I would buy with no conditions other than seeing the car and a test drive. I asked for a sales/ contract agreement to ensure actual price and car details, fees etc. so no surprises. Never got this. After another week of repeated e mails, texts, calls, and I finally speak with the manager to get things done, and he tells me the car is sold! I am crushed and explain my frustrations. he is sympathetic and takes charge, finds out the car is NOT sold, so we are back on track. Due to some stupid rules, I can't buy the car in Albuquerque without paying Calif. tax even though I reside in Colorado and will pay tax, registration title fees etc. I have to ship the car to NM avoid CA sales tax, which at 9% is three times my burden in NM!! So I ask can they ship and to the sales manger's credit he gets an email out and I get a fast quote, I agree with responding e mail, I will pay shipping, let's get this done. Next day I send another email and telephone follow up to salesman patrick. "Great, we'll get back to you with written contract." - Another day goes by and nothing -no written details, or even anything resembling a contract or even phone call... I call again - I said I would fly in to see the car and test drive, bring a check and get them to ship the car. What else can I do to twist their arms to sell the car with NO conditions or haggling? OK we will email the details. Great. 3 days later, no email. no contract, nothing! Cannot figure out what these guys think operating a business like this. I have spent almost 1 month trying to buy a car that is for sale with NO conditions, and it is as if I am causing this company an enormous embarrassment to take legitimate funds. What more do they want?? Who buys without any written details, let alone a sales contract? Why is buying a car so horrendously trying? What can this trial by torture achieve? As much as I have tried, I do not understand this mind bogglingly horrendous experience. I wish this was a fairy story or some type of April fools day experience, but it is a true recollection of actual events. I really would like to buy the car, but how can I - so am not going to endure any more torture. This whole experience may explain why the car remains unsold... I will, now, start again and if I pay more then so be it. At least I will buy a car instead of wasting huge amounts of time and energy!
I never recommended the manager of garcia, sales person and there team.
Updated by Dee Clara, Jan 18, 2017
Patrick Hornef and Patrick Rich is the most corrupt and thief Sales representative, stay away from garcia infiniti dealer
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