GAP / horribly rude customer service
I called the Gap customer service after I wanted to get a price adjustment on a piece of clothing within the 14 days they allow you to do so. The customer service woman on the phone was rude to suggest that my request for a price adjustment was outside the 14 days when in fact it was not, making it sound like she was doing a 'courtesy' favor for me for adjusting the price when I was actually entitled to it by bringing it up to them within 14 days of purchase. She also had the nerve to insist that I should call or e-mail the company within 14 days of my order. I told her I had e-mailed them within the 14 days, and that I was following up on my request by calling. She said I should have called within the 14 days to follow up. I told her that I had not gotten an e-mail reply to my adjustment request, and that 14 days had elapsed since then, and I was now calling them to follow up. She said I should have still tried to call within the 14 days. I told her that if I had written an e-mail on the 14th day, and not received a reply, I would have had no way to call within 14 days while waiting for a reply. She did not understand this point. She had a very rude and impatient temperament, and did not understand or accept the point I had made, and tried to insist I should always try to contact them as well as follow up within 14 days. Since I was getting nowhere, I asked that she simply make the price adjustment. She wouldn't let it go, and said in a whiny voice, 'I already did that, but I'm trying to tell you that you should have called us within 14 days to get the price adjustment!' What an rude, impertinent, and argumentative idiot of a customer service rep. People like her should NOT annoy and badger customers with rude nonsense and actually LISTEN to the point the customers make to them. She should not have behaved like this and should not be in such a customer service position to begin with. It was a totally annoying transaction just to get a price adjustment from a holier-than-thou and argumentative Gap employee, which makes me not want to deal with purchasing from them again and have to deal with such ###s. Be warned of such people at the Gap!
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