I too am a victim of this scam. I have found however the trail leading to the so called Pres/CEO of this scam service... His name is Christian Heileson, the address is 197 Portland Street, Boston, MA 02114. The phone number is the same that you are to call to get customer service, [protected]. I found this through the Better Business Bureau which I suggest you all file a complaint with. The BBB ID number for this company is 102515. There is also another email address listed. It is email@example.com . Oddly enough there is only 1 complaint in the last 36 months on this company. Somehow they have managed to hide. So go to the BBB, the company was registered in Delaware in 2006 listed under Funmobile and register your complaint. Good luck to everyone and hopefully we all can turn the tables on this scam company.