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Fromer Eye Centers


Charged for work not performed

Complaint Rating:  83 % with 6 votes
83% 6
Contact information:
Fromer Eye Center
New York
United States
Fromer Eye Center charged me $150 for a contact perscription. I was told by the doctor it would take 2 to 3 days for my contacts. Six weeks later no contacts they refuse to give me the persription so I can buy the contacts elsewhere and they refuse to refund any of my money. This place is a total scam. DO NOT GO TO THIS EYE DOCTOR!!!
Complaint comments Comments (5) Complaint country United States Complaint category Vision, Glasses, Lenses
More Fromer Eye Centers Complaints & Reviews
Fromer Eye Centers - Performed Work Not Requested [3]


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N  7th of Jan, 2010 by    0 Votes
The patient was seen in our office for a contact lens examination. The patient’s prescription was not a basic prescription and therefore required to be special ordered and took longer than a standard lens order. The patient declined to come back to be fitted with the trial lenses and requested his prescription. The patient was explained delays rarely happen, but can occur if a lens is on back order or a special order. Medically/legally, a prescription for contact lenses cannot be released to a patient without the doctor performing a follow up appointment to verify the lenses fit correctly. The patient expressed his dissatisfaction in the delay and was given a 100% refund prior to his comments below. The patient was given an opportunity to return for a follow up exam, but declined. The patient also declined any reasonable accommodations offered by the administrator to resolve the matter.
N  11th of Jan, 2010 by    0 Votes

First, Fromer never offered anything untill this complaint was posted ( I have the phone records if Fromer wants to continue to lie) it was only then did they offer my money back. Prior to posting I was told over and over no refund and no contacts.
Second, Fromer called one day after the post went up. They explained that the truth is THEY LOST ONE OF THE CONTACTS. The fact that they posted this whole lie continues to prove what a scam this place is.
Third, they never explain why a doctor, who just did the examination, had the receptionist make an appointment for within the week, clerarly indicating that I was informed that my contacts would be ready in 2-3 business days.
Fromer said they were sorry and that they were at fault for loosing my contacts and not calling to me after six weeks of waiting. Now they want use this forum to continue their scam.

A  29th of Oct, 2010 by    0 Votes
Yes, you are correct, don't ever go to Fromer Eye Center! I went to the Bronx location, and NONE of my eyecare concerns were addressed. I am in my mid-40s and recently began experiencing severe eye pain, blurred vision at night and inability to see street signs while driving. I spent 3 HOURS there and neither Dr. Daniele Jean or Fr. Maayan Keshet did not address my complaints in any manner. My concerns about my vision changes and the health of my eyes remained UNADDRESSED. The Technicians even took my eyeglass prescription incorrectly and could not clarify the new eye prescription in any way. I have spoken with their Bronx office AT LENGTH three times over the past 3 days, and still no resolution. I HAVE NEVER been to a medical office were my medical complaints were NOT addressed at all, as is the case with Fromer Eye Centers. They should be put out of business and cited for patient contempt, because that is the way I feel, particularly after dealing with "Dr." Keshet.
N  31st of Mar, 2011 by    0 Votes

Fromer Eye Centers - Bad
Fromer Eye Centers
New York
United States


Costs were ridiculous and I did not even get a good prescription. The doctor changed my prescription without telling me and now my vision is skewed when I change inbetween glasses.

Please ask for prices before doing anything because they will gouge you.
A  20th of Jul, 2015 by    0 Votes
I had just came back from this place in the Bronx, and I must say that I won't be going back anytime soon. As someone already said here, a patient is much better off asking for the entire price of the experience before doing anything. This includes checking with how much your insurance will cover-- That is, IF it will cover anything at all. They charged $30.00 for the copayment of the insurance, $30.00 for the doctor, and after the exam they say if I need an eye prescription that I will have to fork up an extra $60.00. Because they are specialists, and that it was my insurances fault? My family has never encountered this issue with my insurance before, nor with other eye doctors in other locations.

I was also treated with disrespect and unprofessionalism by the staff. Patrons beware.

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