Laurie - yes, I would definitely file a complaint with the BBB on the business that gave you the voucher - it worked for me I received my check yesterday! (See below. ) I've already emailed a thank you note to the BBB. Good luck!
UPDATE!! - I received a refund check today from the car dealership, in the amount of $105.00 for the 4 $25.00 gas cards I didn't receive, plus the $5.00 fee.
They actually came through and made it right! I'll let the BBB know the good news, and thank them for leaning on the business that gave me the certificate until they came through.
My previous msg:
I followed all the instructions too and no gas cards, so here's what I did, and it worked!!
Go to the website of the Better Business Bureau: http://www.bbb.org/
and file a complaint online against whatever business gave you the certificate.
Tell the BBB that the business was the one that gave you the certificate and should be the ones to make it right! Mention that you plan to write your state's Office of Consumer affairs, and Homeland Security, due to potential identity theft because Freebie Gas charged a $5.00 fee, and it's possible that they could have access to everyone's forms of payment. I did that two weeks ago, and the BBB contacted the car dealership that gave me the gas certificate. A representative from the dealership contacted me today and said a compensation check would be cut today and mailed to me. I'll update this page again if/when I receive the check.