PEO Services
1. Deduction money from employees paychecks that is incorrect but won't return it
2. Asking you to sign contracts that state in correct practices but then saying they will not do what it says in their internal systems. They still require you to sign it anyway so they can then say "well you signed it"
3.They do not live up to their obligations, answer email, answerphone messages and make multiple excuses as to why they have not gotten back to you
4. they have taken money from employees checks when it should not be removed
5. they state they are customer service oriented but then take advantage and ignore issues
6. I am asking for money back that they incorrectly took from employees pay checks but refuse to answer request and make up excuses.
7. So far they owe at least $3122.31 to employees but that will increase as I do more auditing
8. They have not provided cancellation of our contract steps to be able to collect more illegit money from employees
Desired outcome: contract canceled and all money returned to employees and our business
Replied
Flexible spending account
To whom it may concern
During this time when you are handling your health savings, flexible spending accounts connected with their health coverages, please take the time to evaluate how this company offers these accounts and how they are reprenting these benefits. I have just been a victim of of one of their predatory solicitations/offer for one of these accounts through Frank Crum. They offered it to me without fully disclosing the negative side of these accounts. It was presented that I would be contributing to the account on a pre tax basis and I would be able to draw against the funds that I deposited at anytime during the year for uncovered medical expenses and copays. What they fail to tell you when you are presented these types of benefits is, after you sign up and contribute to these accounts and if you lose your job you also forfeit all monies that are unused immediately. This creates a windfall of profit on the backs of citizens that have already suffered a job loss. They have learned that when this occurs they use the "IRS" Guidelines" as to why they get to keep your contributions. They never presented me with a "full disclosure" before I signed up. They only offered the "positive boilerplate benefits". It never crossed my mind nor did they offer a full explanation of how the system works. They only try to get you signed up! At no time did they present the facts or consequences. Just "Hey, sign up for this and we will manage your money to pay against your uncovered expenses". Why would I gamble with my hard earned money when I can take the deductions and apply it to my Adjusted Gross Income at the end of the year?
IT'S JUST WRONG!
The complaint has been investigated and resolved to the customer's satisfaction.
Harassment
This agency is the worst. They won't care if you are being harassed on the job. If you quit before a week and let them know the situation they turn on you and pay you minimum wage for the last pay. They find you bad jobs with intolerable situations.
I also had the misfortune to using Frank Crum. It was a completely unprofessional and nasty agency. NEVER AGAIN!
The complaint has been investigated and resolved to the customer’s satisfaction.
While that may or may not be true of your so called "staff" we are not finding this to be true of us, a client, who used CRUM Services for our large payroll. Details and PDF's to follow...
We value all of our staff and feel that each should be treated with dignity and respect. I'm sincerely apologetic that you feel like you had an unpleasant experience with my company. I would like to address the situation and welcome your input. Please feel free to contact me to discuss the situation further. The business number is 727.726.2786. Just ask the receptionist to put you through to my extension. I look forward to hearing from you.
Sincerely,
Haley Crum
Is FrankCrum legit?
FrankCrum earns 100% level of Trustworthiness
Perfect Trust Endorsement: FrankCrum achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for FrankCrum. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
FrankCrum has claimed the domain name for frankcrum.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Frankcrum.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Frankcrum.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Frankcrum.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from FrankCrum.
However ComplaintsBoard has detected that:
- FrankCrum protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of FrankCrum complaint handling
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FrankCrum contacts
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FrankCrum phone numbers+1 (800) 277-1620+1 (800) 277-1620Click up if you have successfully reached FrankCrum by calling +1 (800) 277-1620 phone number 0 0 users reported that they have successfully reached FrankCrum by calling +1 (800) 277-1620 phone number Click up if you have UNsuccessfully reached FrankCrum by calling +1 (800) 277-1620 phone number 0 0 users reported that they have UNsuccessfully reached FrankCrum by calling +1 (800) 277-1620 phone number+1 (727) 799-1229+1 (727) 799-1229Click up if you have successfully reached FrankCrum by calling +1 (727) 799-1229 phone number 0 0 users reported that they have successfully reached FrankCrum by calling +1 (727) 799-1229 phone number Click up if you have UNsuccessfully reached FrankCrum by calling +1 (727) 799-1229 phone number 0 0 users reported that they have UNsuccessfully reached FrankCrum by calling +1 (727) 799-1229 phone number
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FrankCrum emailsinfo@frankcrum.com100%Confidence score: 100%Supportangieg@frankcrum.com99%Confidence score: 99%marketingdrugtesting@frankcrum.com96%Confidence score: 96%
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FrankCrum headquarters100 South Missouri Ave., Clearwater, Florida, 33756, United States
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FrankCrum social media
Recent comments about FrankCrum company
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