Fitbit / the worst customer service experience I have ever had

United States Review updated:
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They will not provide you any sort of support if you need it. No responsibility for their own service at all.
My item broke within a warranty period and I really had no idea they would refuse to do something. I expected them to replace or to exchange it, or to finally refund. But what they offered was a credit on their website for my future purchasing. For real? Do you really think I will ever buy something from you after what you did and offered to me instead? No way will I ever return and I will surely tell everyone how unreliable you are, guys!

Oct 16, 2017
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  • Wo
      May 10, 2019

    We need to stop buying this expensive garbage from China. Go back to the old way and just walk and exercise without this expensive tracking garbage from China

    0 Votes

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