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firstSTREET for Boomers and Beyond / Customer service problem

1 United States Review updated:

I ordered an emergency response phone for my mom. It was back ordered, twice, and took two months to get. It arrived on a Friday, and I quickly determined that it was too complicated for my mom and boxed it up for return. On Monday I began trying to get through to customer service for a Return Authorization number (REQUIRED for all returns)but kept getting a recording saying that "due to a high volume of calls" they were not taking any more calls and referring me to their email, which would be answered in 24 hours (the recording said). Two days later they were still not taking calls, nor had my email been answered. I called my credit card company whose rep assisted me in getting through and getting an RA#. Almost a week after the product had been received by First Street, my bank still did not show a credit to my card, even though the website promises credit within 24-48 hours, sometimes 72(?!?). I finally got through to customer service and found out that they had given me a store credit instead of crediting my credit card! At this point I was told that it would be another 2-3 days before the credit would be posted to my account. This company has a lot of desirable products, but their customer service leaves much to be desired and I would recommend first trying to find the product or a similar product elsewhere. If you order from and have to return the product, be prepared for some... make that MUCH, aggravation.

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  • Gh
      30th of Jul, 2012
    0 Votes

    I placed an order with you last Saturday, but haven't received the usual E-mail confirmation of it. I hope that this doesn't mean that you were unable to prcess my order.
    Thanks for clearing up my doubts.
    Georg H. Fromm

  • Ri
      27th of Oct, 2018
    0 Votes

    @GH Fromm I have a charge of $92.95 and don't know what that charge is for.

  • Da
      18th of Jul, 2014
    0 Votes

    IRT SKU 26143 120425 lU01; magnifying, lamp, one of the 4, 3 led boards is out. Bending the board does enhance conductivity and lights the bulbs intermittently. I am searching for DQ 471 KBJ- 3-12U (printed on the board that is not functioning. May I order one of these so the magnifying lamp functions properly? The other three, 3-light, led panels work fine. It would be nice to order two of these, you know, just in case another panel goes out. Finding this site is encouraging and I look forward to positive interaction in the future. LEDs are what I want to use in the future as I hope to supplement my power with green systems. [protected] Thank you in advance! Dniel

  • Ma
      15th of Sep, 2014
    0 Votes

    I ordered a battery charger for our lift chair to find it will not charge . I would like to return this item but unable to contact customer service. They do not answer the phone get a busy signal. As was said their customer service is not to be desired.

  • Ri
      29th of Oct, 2014
    0 Votes

    Ordered a hearing aid what a joke. Save your money, was dead in six months. absolutely no noise cancelation as described. AARP RECOMMENDS this product or endorsees by running there ad's. Shame on you both.

  • Fr
      14th of Dec, 2015
    -1 Votes

    I just received my order #W025880899919 for 10 LED candlesticks, item #70507. 2 LED bulbs will not work. The other 8 work fine. I tried mixing these 2 bulbs in other holders that are working without success. Please replace these 2 bulbs. Is it possible to purchase extra bulbs for future use?
    please provide a response at [protected] Thanks FRED

  • Vi
      28th of Dec, 2015
    0 Votes

    I need an RA# to return an item. I have tried calling a few times and keep getting the message that you were very busy and to try Customer Service. Well, now I am online and this is what I need: an RA# to return an item. Please return this request as soon as possible.
    I have noticed lots of complaints on your company and hope I get results ASAP. Thanks.

    My name and address: Vivian Frysinger
    90 Riverside Ave Apt. 203
    New Bedford, MA 02746

    Order number is: P083704900018

  • Ja
      19th of May, 2016
    0 Votes

    my first concern is to tell you your article is deceiving for you do not give back a full refund nor do you send postage in the event of return. very deceptive the way it is worded and I was not told that I would not get back shipping and handling either. I was shorted the shipping and handleing on the shippement of 59.85 and it only cost me $25 to send back with insurance which I had to pay. I recommend that anyone reading this to understand the deception in this article. I have been buying hearing aids for a long time and this is the first that I had to pay shipping and handleing in either direction. not right to take advantage of people that have hearing handicap. please understand that the product was not strong enough for me to hear as I should but it was a good product and understandable as any I have used but did not work unless I was near the sound. also I am 70 years old and I read in there sight that they have discounts for seniors. don't see any discount on my receipt. please ask more questions than I did when talking to first street sales people. free home trial as they call it cost me $85. I don't know about you but that is a lot of money to me being retired. again they had good product just not strong enough for me but sales department is out for the buck so be careful :-)

  • Jo
      27th of Mar, 2017
    0 Votes

    Bought sleep chair end of February 2017. MY HUSBAND HAS A TERMINAL BRAIN DISEASE AND WHILE I WAS AT MY DOCTOR APPOINTMENT he waited outside in van. The sales person talked with him. I am not saying he did not order chair but he cannot remember being told about no returns. I was the buyer and I spoke to them one time to give them payment info and I know I was not told. When it arrived it was so big and so overstuffed my husband would slide in the floor every time he tried to sit in it. First street refuses to take it back because it was not damaged in shipment or defective even though the website says 90 day in home trial. When I contacted customer service, the man (I refuse to call him a gentleman because that he was not) tells me the 90 day trial does not pertain to sleep chairs. He was arrogant, rude and tried to "talk down" to me to try to teach me how to use a computer. I am sure I was using computers while he was still in diapers and wet behind his ears. I could not understand his name but my call was 3/27/2017 at 5:15 PM EST. I am very dissatisfied not as much with the chair as this person in customer service. All I can say is I have been taken again. Isn't there some kind of law that protects the sick and elderly from being scammed by a company like FIRST STREET?
    Joyce Hutchinson
    332 Hooks Road
    Cheraw, SC 29520

  • Ha
      11th of May, 2018
    0 Votes

    It's hard to believe anything written here on this site about firstSTREET. First of all, it's common knowledge that you do not leave personal information like email addresses, phone numbers and especial home addresses on a public site. Secondly, I've ordered no less than 20 items from this company and everything works and was delivered in the time frame they gave me. I had questions about one of the products and Customer Service was very helpful and nice to speak with as was the person doing their Facebook. All of the other comments look like spam from competitors. You can't believe sites that don't verify purchases!

  • Ph
      20th of Aug, 2018
    0 Votes

    i am trying to return a quingo flyte no one returns my calls how can i return this item, it is too difficult to operate not easy at all please call me phillip woody 206 243 9040

  • Ph
      20th of Aug, 2018
    0 Votes

    @phillip woody please help me asap

  • Ro
      14 hrs 2 mins ago
    0 Votes

    ordered a sleep chair from them on 01-19-2019 after the order about 3 weeks later I tried to call them and could not get any one to answer the phone, tried to email them, would not work, finally got a person on the phone but she was very evasive would not give me any info I. wanted tried many times to call them to no avail I finally had to get wells fargo involved to get them to respond and tell me if and where my chair was shipped to .I was tolled it would be delivered by a team of experts to un box it and set it up and etc the two fellows that delivered it did not know how ! about 3 hours after they left the chai r failed in the reclined position with me in it at 79 and handicapped I had a very hard time getting out of it good chair maybe but customer service does not exist

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