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Express Transaction Services Inc. / SCAM THERMAL PAPER

1 BC, Canada Review updated:

Our office received a call from Express Transaction Services Inc. in January, they spoke with our receptionist about ordering more thermal paper for our debit machine ( They made it sound like they were affiliated with Global Payments) she was very busy and at the time said that yes we needed more paper. A 2nd phone call came through making sure happy with the service provided (was the representative friendly etc.) 5 days later two boxes were delivered to the office. Inside was thermal paper, pens, card cleaners etc. Horrible quality. She immediately called and said that this product was not ordered as it was not what was discussed. The person answering the phone said that she couldn't take the product back and would talk to her manager. We received a call back the following week, immediately the woman was rude and bullied our receptionist. We called back 4 times and finally they returned our call only to say that we were the problem, that we were recorded ordering the product and could deal with their legal department. The woman (Nadine) continued to berate our receptionist. She hung up. We are not paying this company or returning the product at our cost. This is a complete scam!

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Comments

  • Jr
      23rd of Jul, 2010

    Unbelievable these people.
    Nadine and Sulvie take the cake!
    No one answers your call when you want to obtain an authorization for return within the 30 days. Then they lie and tell you you never left a message.
    They lie, and call up unsuspecting employee's who assume they always do business with them then ship product and an invoice. Then they do not answer the phone or return messages until they deem it would be too late to return.
    I contacted the BBB of Quebec and I will wait to see if we can get some justice here.

    +1 Votes
  • An
      5th of Aug, 2011

    I'm in a simmilar situation. We're a busy small business where someone called our unsuspecting staff and went through the same process as post by Small Business Targeted. I searched on the web and there are tonnes of complaints on this company. How can they continue to do this? Was anyone successful with contacting the BBB of Quebec? Not sure that organization will be helpful to a BC based small business that is not French-speaking when Express Transactions Inc. is a Montreal based company.

    0 Votes

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