[Resolved] Emusic.com / Unauthorized billing
I received an offer with my purchase of a Netgear router for 50 free songs and one free audio book. When I went to emusic.com I didn't like what I saw so I canceled and never downloaded anything.
When I checked my charge card statement online I saw they billed me. When I called to dispute the charge (I called three times) I was given the exact same answer read off a sheet; 'you upgraded your account before you canceled and you signed that you would not get a refund we can not give you a refund, is there anything else?' and hung up.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eMusic.com Customer Care's Response, Aug 10, 2011
I'd like to step in and help you out. If possible, can you email me at firstname.lastname@example.org or follow us on Twitter - we're there as well, helping resolve issues. Sorry for any confusion, I do hope to hear from you and look forward to helping!
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