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Electrolux / Kelvinator / No proper authorized service agents

1 India Review updated:

We own a Electrolux Kelvinator Refrigerator (double door), which is out of warranty period. The complaint is there is no cooling effect in both compartments. We tried calling a Franchisee by name "Prizm Services" situated at RPC Layout, Vijayanagar, Bangalore, India, PH:+ 91 80 [protected], and got the same repaired, they replaced "Bimetal Fuse" and "D-Timer" at a cost of Rs.2,000 (including service charges). Now after 2 1/2 months, we are facing the same problem. We tried contacting the above mentioned address or ph.no., but in vain, they have shifted and we are unable to trace them. Our problem is if we try to contact some other franchisee, we end up paying some more money towards repair / replacement charges. But question is for how long do we go on like this...

Never buy this refrigerator!

Warm Regards
Shylaja

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Comments

  • Ra
      2nd of Sep, 2008
    0 Votes

    dear sir/madam,

    we have purchased refrigerate from dealer and we are facing problem of cooling from same day of purchase and till now. when we complaint to your complaint office they didn't listen.
    what is your company's (kelvinator) management of service center.
    i am very fedup from your company's all product.

    please listen me and try to call me at 0091 9888155977

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