Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Ecco / high prices for throw away quality

16 delta driveLondonderry, NH, United States Review updated:
5
Contact information:
Phone: 800-886-3226
I have (had) a pair of ecco boots, insulated, gore tex lined. no problem with the water proof aspect, but the sole disintegrated and cracked in half. they did not wear out, but fell apart. I had owned the boots for several years, gave them little wear since they were only appropriate for extreme cold and snow, which fortunately wasn't happening here until this year.

Ecco-usa sent me a plastic bag to send them to repair facility which turned out to be a private, contracted company. They rejected the boots saying that they were out of warranty and unrepairable. I had to call to get this information, since the web site told me that the boots had not been received.

I called ecco usa's, who's response was that i could send them in again, to their returns dept (i thought that they were going to ecco the first time) for a second opinion. They kept repeating that the warranty is only for a year. My feeling is that wearing out is one thing, disintegrating is different.

The upshot is that ecco sells for high prices, but they really don't expect their products to last more than a year (length of warranty) and at least some of their products are not repairable if they wear out. Why pay such high prices when the manufacturer doesn't show much confidence in the product?

Ecco = high prices for throw away quality.
0

Comments

Sort by: UpDate | Rating
Da
  3rd of Aug, 2008
Agree Disagree 0 Votes
We've had the same problem. The soles of the boots disintegrated as if they had been sitting in acid. This was after one year but after vey little use, being worn maybe 4 times a month, with very little walking or use. The same thing happened with some Ecco dress shoes I had. I will never buy another Ecco product.

Post your comment

Submit
ECCO Shoes Logo ECCO Shoes
Customer Service
Overall Satisfaction Rating

100 Reviews
Industrivej 5
Bredebro
United States - 6261
+45 74 91 16 25
+45 74 71 03 60
View Full Information
     

Reply to

close
Send