Menu
CB Residential Sales Ecco 16 Delta Dr, Londonderry, NH, 03053, US
Ecco company logo
Ecco
reviews & complaints
Ecco company logo

Ecco

16 Delta Dr, Londonderry, NH, 03053, US
Learn how the rating is calculated
3 complaints
File a complaint Write a review
Phone number
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
J
9:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Ecco has left an official reply on this complaint.

Ecco - shoe quality

Purchased these shoes in December of 2018. I have worn them about three times. Wore them to a formal event last night and less than a couple hours in, someone commented that there was black "stuff" all over the floor at my feet. Looked down and the soles of both my shoes were literally falling apart with each step I took. I have never seen or experienced anything like it in my life. The shoes essentially disintegrated. It was embarrassing and I made to the closest garbage can to toss them. I was then left to ride out the remainder of the event in socks until I could leave. I will never ever buy a pair of these shoes again. Unreal. Ironic thing is, the minute I looked to post something about this event...Im not the only one that this has happened to! Buyer beware!

Read full review of Ecco
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:03 pm EDT

Ecco - poorly made shoe

These shoes are the worst shoes I have ever purchased. They are advertised as medium width shoes, but in reality they are narrow shoes. I have been trying to break them in for over 11 months now. I have even tried taking them to a shoe shop to have them stretched.
I contacted the company after I found out shoebuy was advertising them as "narrow to medium"...my first indication that the problem wasn't a need for me to break them in, but a poorly made shoe.
I contacted Ecco for advise and was basically told "too bad".

I will never buy shoes from this company again. They are the worst shoe I have ever put on my foot and I cannot believe I spent $100 on shoes I cannot even wear.

Read full review of Ecco
Hide full review
ComplaintsBoard
J
9:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ecco - high prices for throw away quality

I have (had) a pair of ecco boots, insulated, gore tex lined. no problem with the water proof aspect, but the sole disintegrated and cracked in half. they did not wear out, but fell apart. I had owned the boots for several years, gave them little wear since they were only appropriate for extreme cold and snow, which fortunately wasn't happening here until this year.

Ecco-usa sent me a plastic bag to send them to repair facility which turned out to be a private, contracted company. They rejected the boots saying that they were out of warranty and unrepairable. I had to call to get this information, since the web site told me that the boots had not been received.

I called ecco usa's, who's response was that i could send them in again, to their returns dept (i thought that they were going to ecco the first time) for a second opinion. They kept repeating that the warranty is only for a year. My feeling is that wearing out is one thing, disintegrating is different.

The upshot is that ecco sells for high prices, but they really don't expect their products to last more than a year (length of warranty) and at least some of their products are not repairable if they wear out. Why pay such high prices when the manufacturer doesn't show much confidence in the product?

Ecco = high prices for throw away quality.

Read full review of Ecco and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Dave
,
Aug 03, 2008 9:50 am EDT

We've had the same problem. The soles of the boots disintegrated as if they had been sitting in acid. This was after one year but after vey little use, being worn maybe 4 times a month, with very little walking or use. The same thing happened with some Ecco dress shoes I had. I will never buy another Ecco product.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.