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2.2 7 Reviews

easyMarkets (formerly Easy Forex) / EF Worldwide Complaints Summary

2 Resolved
5 Unresolved
Our verdict: When using services from easyMarkets (formerly Easy Forex) / EF Worldwide with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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easyMarkets (formerly Easy Forex) / EF Worldwide reviews & complaints 7

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3:53 am EST

easyMarkets (formerly Easy Forex) / EF Worldwide easymarkets.com have cheated me just like they did to other affiliates - video proof is posted

Hello guys, I was an affiliate with EasyMarkets (easyforex) for 2 to 3 months and I just figured out how this broker has been cheating me.

There is a rule for the affiliates to get paid for the CPA sales, for an instant the referred client should deposit a minimum of $100 and trade 2.50 lots which one of my FTD (First Time Deposit) client did.

By the first week of payment month, I checked my affiliate account and got shocked because there were $0 earnings which suppose to be $400. Then I asked affiliate manager called "Marcin Kafara" and he said that the client has traded only 0.9 lots which I seriously doubt because even previous month he said the same.

However, in order to clear my doubt, I just took my CPA lead's Account ID from my affiliate dashboard and asked easymarkets executive about the accounts trade quantity via Live Chat. The response from chat executive was extremely shocking and I felt how many times have I been cheated by this brokers affiliate program. After getting in touch with easymarkets chat support, the executive said the client's account has traded 4.07 lots within 1 month which is good enough to trigger my CPA earnings.

So the truth is that the affiliate manager lied about it because he and easymarkets do not want to pay my commission... The worst part that I thought was like how many affiliates are being cheated by this fraud company?

I hope all the easymarkets affiliates and traders get to know this and stop being a scam victim. And of course, I am preparing a complaint regarding this to CIF, Cysec and other related departments.

CHECK OUT THE PROOFS THAT EASYMARKETS SCAMMED ME (ALMOST ALL THE AFFILIATES):

The Proof of record where I made a sale (CPA FTD).

The Proof of record which I had a chat with easymarkets Live Chat and got to know that client have traded 4.07 Lots. So this simply proves that easymarkets and its affiliate team are cheating all the affiliates and I am the one to prove it with screenshot and live video records.

Video Proof - https://streamable.com/0wzfu

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11:40 am EST

easyMarkets (formerly Easy Forex) / EF Worldwide They don't pay my deposit and profits

I opened an live account on easyforex (www.easymarkets.com) and my account number is 5020116. I deposited 3000 Euros and made profit 2513, 12 EUR. After than they disabled my account and grap my deposit and profits. They told me that they will delete my trades. (Trades are attached)

First i want to ask if it possible deleting any trade (Executed on past) on financial market?

Second, i am a trader and i can scalp or do long term trades. Who cares? At that night, USDCHF was very volative and i made scalping. It was very risky but it belongs to me, i like high risk and high profit. Who cares?

They send me an e-mail that explains the prices on usdchf was wrong, but when i checked from other companies, i saw the same graph on usdchf at same time and send the graph to them and told that the same prices were on other forex brokers.

And than they send me an e-mail including this sentence "the charts are only for illustrative purposes and are not the actual trading personal quotes for each client". What a fantastic explanation. Do they have different prices and graphs for every clients.

Finaly they dont pay my 3000 Eur deposit and 2513, 12 Eur profit.

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JacobHs
, GB
Nov 15, 2018 3:58 am EST

That is what they do...

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5:08 am EDT
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easyMarkets (formerly Easy Forex) / EF Worldwide ATTENZIONE adottano politiche di trading fraudolente

Ho scoperto di recente che "Easy-Forex" adotta politiche di modifica dei margini sui futures (esempio: parita' EUR/USD) senza avvisare i Clienti!

Infatti la società di trading on-line, senza preavviso vi modifica le regole del gioco, in particolare essi quadruplicano da un momento all'altro, in modo arbitrario e senza preavviso i margini necessari per operare nelle ore di mercato aperto anche per le operazioni gia' in corso e senza un preavviso.

Ho sofferto un danno di circa USD 20.000 proprio perche' questi banditi aumentano di quattro volte i margini sui futures senza avvisarti.

Questa condotta fraudolenta, di non comunicare al Cliente la variazione del margine, è distruttiva di qualsiasi strategia di trading, che non sia un mero gioco alla roulette!

Infatti se adotti strategia di gestione del rischio attraverso l'utilizzo degli STOP LOSS per ridurre i rischi di perdite, questi ti cambiano in corsa le regole del mercato mettendoti inevitabilmente al tappeto!

In particolare, se ordinariamente il margine minimo per aprire un deal sull'EUR/USD e' di 10 PIPS, loro -senza avvisarti, arbitrariamente ti portano il margine a 40 PIPS, sicche' le risorse per restare sul mercato in maniera profittevole di botto debbono essere quadruplicate, oppure, se possibile occorre ridurre di quattro volte l'esposizione.

Inoltre se malauguratamente hai deciso temporaneamente di mantenere alti livelli di STOP LOSS per evitare la chiusura del deal, di botto ti ritrovi -a tua insaputa- che quelle risorse al momento opportuno non sono più disponibili.

E' ovvio che questa politica adottata da "Easy-Forex" è una frode per tutti i Clienti che non intendono rischiare grosse somme. Difatti con questa tecnica i Clienti vengono bloccati su situazioni di mercato altamente volati senza potere gestire le risorse disponibili di fronte agli eventi e quindi con elevatissime probabilità, quasi certezze, che il capitale vincolato nei margini sarà perso!

Invito caldamente tutti coloro che hanno notato anomalie nei livelli di STOP LOSS ad informare la CYSEC all'indirizzo: http://www.cysec.gov.cy/en-GB/complaints/how-to-complain/

Tutti i Clienti dovranno essere rimborsati per questa pratica fraudolenta.

Ma se, dopo aver escluso che il malfunzionamento degli STOP LOSS sia dovuto ad un eccessivo affollamento della piattaforma, se avete escluso che il malfunzionamento degli STOP LOSS sia dovuto alla caduta del link internet, se avete escluso che ciò sia dovuto al PCs impazzino e vorrete chiedere loro perche' non riesci più a gestire gli STOP LOSS nei modi ordinari, loro ti risponderanno --MA SOLO A POSTERIORI-- che il loro Risk Control Department ha quadruplicato il margine per tutelare l'investitore.

Quindi occhio ad Easy-Forex perche' questi oltre al danno ti forniscono anche la beffa!

Grazie per l'attenzione!

ALLEGATI: in allegato invece potrete vedere come le aziende, che non intendono in partenza frodare i loro Clienti, comunicano --ANTICIPATAMENTE-- le variazioni dei margini sui futures.

Denunciate, denunciate e denunciate!
Anche alla Consob: http://www.consob.it/web/investor-education/l-invio-di-esposti

... fatevi risarcire dai truffatori!

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Is easyMarkets (formerly Easy Forex) / EF Worldwide legit?

Our verdict: Complaints Board's review suggests easyMarkets (formerly Easy Forex) / EF Worldwide is mostly legit with an 79% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 28% caution is advised. Before engaging with easyMarkets (formerly Easy Forex) / EF Worldwide, reviewing user feedback and how easyMarkets (formerly Easy Forex) / EF Worldwide addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with easyMarkets (formerly Easy Forex) / EF Worldwide. Trust, but verify.

easyMarkets (formerly Easy Forex) / EF Worldwide earns 79% level of Trustworthiness

High Trust Suggestion: easyMarkets (formerly Easy Forex) / EF Worldwide evaluated with 79% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for easyMarkets (formerly Easy Forex) / EF Worldwide. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of easyMarkets (formerly Easy Forex) / EF Worldwide's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Easymarkets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

easyMarkets (formerly Easy Forex) / EF Worldwide as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for easyMarkets (formerly Easy Forex) / EF Worldwide have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up easyMarkets (formerly Easy Forex) / EF Worldwide and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • easyMarkets (formerly Easy Forex) / EF Worldwide has been found to only resolve 28% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • easyMarkets (formerly Easy Forex) / EF Worldwide protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have received reports that the website associated with easyMarkets (formerly Easy Forex) / EF Worldwide is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
  • We have identified high risk financial services or content on easyMarkets (formerly Easy Forex) / EF Worldwide's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
  • easyMarkets (formerly Easy Forex) / EF Worldwide offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
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12:27 pm EDT
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easyMarkets (formerly Easy Forex) / EF Worldwide Forex trading - warning they operate in fraud and / or misconducting investment services

I discover yesterday 16/3/2016 that "Easy-Forex" change margin rates on EUR/USD future without advise Clients!

They, from time to time, quadruple the margin on EUR/USD pair, but you cannot know becouse and when this happen during open market hour. You never noticed also at what time this changing of market rules will remain in force.

I suffer a loss of about USD 20, 000 because they widened the bands of STOP LOSS without advise.

This is distruptive for any trading strategy (automatic or semi-automatic) working with STOP LOSS to reduce risks of losses. You ground change and you cannot know when and for many hours during critical market situation that normally are profitable independently by pair direction.

They set ordinary minimum EUR/USD margins at 10-12 PIPS, but during critical (and profitable) event they change this market rule to 40-42 PIPS without advise Clients.

The result is that you cannot manage any trading strategy and losses is around the corner waiting your money.

If other Clients noted this fraud and/or misconduct of investement service involving STOP LOSS changing without advice, please notify a compaint to CYSEC at address http://www.cysec.gov.cy/en-GB/complaints/how-to-complain/

They have to restore all Clients for this fraudolent policy of changing essential market rules, without advice.

Furthermore, I discovered that "Easy-Forex" use without a previous authorization any debit/credit card you provide them to put FREE BALANCE on your account, during a a deal opening in tha case you do not have enought FREE BALANCE on your account or if you do mistake in dealing.

So, the Easy-Forex" fraud works as follow:

1. you can open a deal with a fixed margin and you can build a trading strategy on it;
2. they, during a critical phase of the forex markets, change the margin requirements without advice (precisely from 12 PIPS to 42 PIPS about);
3. after this you cannot reduce exposure managing STOP LOSS to reduce risk of losses;
4. you cannot reduce exposure also to get more FREE BALANCE to open new deal;
5. if you try to open a new deal, they will get money from your credit/debit card without a previous authorization.

I remember all readers that un-authorized use of debit/credit cards is a criminal compliant.

Thank you for attention!

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Update by MaxBellin
Mar 18, 2016 1:59 am EDT

If you will note something strange on your STOP LOSS margin:

1. it will not because at that time to many traders are on the platform;
2. it will not because your internet link is down;
3. it will not becouse your PCs is become creazy;

It will be because Easy-Forex's Risk Control Department are protecting you by one side, but want your money from the other side.

Thank you for attention!

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12:44 am EST

easyMarkets (formerly Easy Forex) / EF Worldwide oil

Hi this is hassan I have a big issue with easy forex, three days before they close my trades of oil in minus 2k with a reason of expiry and they haven't inform me when I start trade with them they can charge roll over or what ever other companies do.i have all the pictures which i take as snap shot...

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7:38 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

easyMarkets (formerly Easy Forex) / EF Worldwide WARNING Easy forex is FRAUD. Illegal scam. Never trade with them

I opened account with easy-forex and invested 500 pounds (After a few phone calls from their sales person) on the 18th Aug 2015. I was really lucky the market was crashed and went the way I expected and by the 20th Aug, I made around 4600 pounds (The total balance is around 5100 pounds on my account).I wasn’t too sure what’s the market direction would be, therefore tried to withdraw 3000 pounds out and stopped trading on the 20th August, And 20th August 2015 it was my last trade.

On 21st August 2015 (A day after my final trade on my account) my partner who is also my working (we are totally financially independent). She used her own ID and bank details opened an account with easy-forex. She invested 1500 on the 21st August 2015. Somehow the market also went the way she expected. By the 24th August she made 5600 pounds (total balance including the initial investment on here account was 7011 pounds)

By Monday the 24th August both our accounts were suspended. All the profits which we made were held by easy forex (Total of 12100 pounds). And they accused us breached their terms and conditions: 8.2.2 different accounts being traded by one trader simultaneously;
Hold on, Hold on, my last trade on my account was 20th Aug. My partner opened the account on the 21st Aug. How can we trade simultaneously? This is nonsensical accuse.

And I asked them what are the benefits do I gain from that? (Different accounts being traded by one trader in different time)? And they couldn’t answer…..

They also accuse us

• was trading only the morning gap of the DAX,
What is wrong with trading in the morning gap of the DAX? I believe you can choose whatever products to buy or sell on share markets. And no explanations by them…….

• showed strong evidence of abusing our negative balance offering, as the client was overleveraging in order to benefit from the gap at the opening.

On their site “Risk Warning: Forex, Commodities, Options and CFDs (OTC Trading) are leveraged products that carry a substantial risk of loss up to your invested capital and may not be suitable for everyone. ….
On one hand they will tell you that you may lose all your invested capital because of the leverage. On the other hand if the customer makes some profit from the gap opening, they say that I am abusing the negative balance offering and overleveraging …….This is surely DOUBLE STANDARDS.

Argument went on. On the 1St Sep2015. They accuse us both accounts has the same IP address. (This because we work together and live together). But on their policy it doesn’t say using the same IP address is equivalent to ‘Unauthorized Activity’. And same IP can be shared by many PCs and we have 35 people working under the same IP. Again this accuse was nonsensical

On 10th Sep 2015. They accuse us “The trading in each of the accounts in this matter is identical and there is data supporting both accounts being accessed by the same person”. Because both of us went short for Germany 30, by the way on DIFFERENT date, before the market close. And base on that, they assume that two account being traded by one trader simultaneously. Again there was no benefit for me to do that and again this accuse is nonsensical.

Argument went on…. and we had conference call on Tuesday 15th Sep 2015.

• Based on the same IP address.
• Based on both account bought the similar products (which is Germany 30) in DIFFERENT date (By the way there are no benefit at all to do that).

Their conclusion was “Unauthorized Activities” (different accounts being traded by one trader simultaneously) this logic is really Scratchy, seems they try to find any excuses to avoid paying you the profit.
By the end of the conversation the compliance officer offered me 1500 pounds in full as the settlement for each of our account; an email was followed second day 16th Sep by her to confirm that. I had balance of 5100 pounds in my account and my partner had 7011 pounds in her account. Base on those nonsensical accuse, now they try to offer 1500 pounds for each account which I think is totally unacceptable.
I strongly believe that because we made a profit, our accounts were wrongly suspended and false reasons were given as to why it was suspended. This is absolutely shocking illegal scam by eash forex.

Is anyone suffered similar problems?

Read full review of easyMarkets (formerly Easy Forex) / EF Worldwide and 3 comments
Update by Problems solved with easy-forex
Oct 26, 2015 4:16 am EDT

We have agreed easy-forex will pay us 7k in total out of 10k and the problems has been solved. Please help us close this case.

Update by Problems solved with easy-forex
Oct 26, 2015 4:11 am EDT

The problems has been solved, We agreed 70% of our fund.

Update by Problems solved with easy-forex
Oct 15, 2015 4:49 am EDT

You have existed for 10 years doesn't mean you have the right to SCAM your customers. Nearly two month now and you are still held my profit which I made on the trading. The excuse they have given were poor / nonsensical. And you stop responding my email. Refuse give me the final decision on my case and refuse transfer the balance to my account. Beware this company is a con and they have been reported.

Resolved

They emailed the letter below and we have agreed they pay us 7k out of 10k. Easy Forex telephone number +357 25 828 899. Please help us close this case. Reply from easy forex: (I had hoped that we could discuss the matter further and come to an agreement between us, perhaps where we both make a compromise of our respective positions. I had hoped you would wish to enter into dialog in the interests of resolving this issue swiftly and fairly to the satisfaction of us both, without the need to resort to third party intervention which is likely to take a prolonged period of time and be unnecessarily costly. I want you to know that I am open to such a discussion. However, should you wish to pursue another avenue, that is a matter for you.)

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johan45
, MY
Jun 27, 2016 9:02 am EDT

beware with this broker

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P
preas60
, CY
Oct 20, 2015 2:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

easy-forex is in private communications with the client regarding this case and due to confidentiality will not respond further on this thread

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P
preas60
, CY
Oct 15, 2015 2:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

easy-forex is a regulated and trusted broker with over ten years history. We encourage any clients with issues to speak with us directly to enable us to assist them

ComplaintsBoard
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10:02 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

easyMarkets (formerly Easy Forex) / EF Worldwide will not refund money

I joined easy forex and was asked to deposit 200 gbp.
Things so decided were not going well so decided to withdaw my remaining 165 remaining pounds.
I was informed I needed to email them copies of various documents including my passport and credit card ( both sides )
This seemed a little dubious so declined.
Any suggestions how I can get my money ?

Read full review of easyMarkets (formerly Easy Forex) / EF Worldwide and 8 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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S
Sevket Eroglu
, TR
Apr 26, 2016 1:40 am EDT
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Yes you are right easyMarkets, you are close contact with me but I'm calling you twice a day. And everyday, you are talking about same thing. I dont trust you.

easyMarkets
easyMarkets
, CY
Apr 26, 2016 1:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Following investigations with our internal departments it seems that security concerns were raised in this particular case.
easyMarkets is a regulated broker and therefore must adhere to strict guidelines regarding compliance, safety and client verification.
Our client services team is investigating the matter and is in close contact with the client.

S
S
Sevket Eroglu
, TR
Apr 25, 2016 6:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My account number on easyforex is 4392218. I can share my login details to everybody so you can check. They dont pay my earnings and i chat times and times with their customer service. Everytime they say, they will pay the day after. When i ask for payment the day after, they say again they will pay the day after.
THEY DONT PAY. DO NOT TRUST THEM...

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P
preas60
, CY
Oct 15, 2015 2:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

easy-forex is a regulated and trusted broker with over ten years history. We encourage any clients with issues to speak with us directly to enable us to assist them

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Problems solved with easy-forex
, GB
Sep 18, 2015 7:49 am EDT
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Warning easy forex is FRAUD. illegal scam company. If you ever make any money on their site, they will try to find a lotsss of excuses not to give you the money. Never ever trade with them.

A
A
Amanda_easy-forex
, CY
Oct 20, 2011 1:10 pm EDT

Hello and thank you for the feedback. Our regulations require us to request this information from our clients in order for them to make their withdrawals. This is to verify your identity and protect against fraud. I'm sorry if this process seems a little cumbersome, but we are committed to ensuring the safety of our clients. If you have any queries about the withdrawal process please contact us at cs@easy-forex.com.
Thank you
Amanda
easy-forex

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D
dominoes20
, CA
Sep 09, 2010 5:49 am EDT
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Maheshwaran. Do you teach trading?

U
U
Uma Maheshwaran
, IN
Nov 20, 2009 4:55 am EST

LEARN AND EARN IN FOREX TRADING (100% gaurentee for u r principal amount)

LEARN+INVEST+EARN= PROFIT
Pls dont invest u r hard earned money in any company and wait for their returns. My personnel advice is to learn the forex trading on your own and do the trading and take the profit. Trading is a very simple process. Earlier i was also very interested in investing in companies and many MLMs. Later i learnt the trading on my own and now im successfully doing the trade on ma own and trust me im earning about 50-60% of my principal amount every month.

If u want any guidelines regarding this forex trading and learn this forex trading I will let you know and train this trading 2days.

MAHESH
[protected]
[protected]

Earn Money with Forex Trading... A Best Online Opportunity to U...

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easyMarkets (formerly Easy Forex) / EF Worldwide contacts

Phone number

+357 99 875 998

Website

www.easymarkets.com

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