Ducati Miami / Scam Artists, Unauthorized Work, Do NOT Do Business With Them
On 8/20 I left my Ducati 1198 for 10000Mile service with Ducati of Miami.
On 9/3/11 I received an email from Ducati "ATTACHED YOU WILL FIND THE R.O WITH THE BALANCE PENDING. THE BIKE COULD BE PICKED ANYTIME AFTER MONDAY 5th."
On the attached R.O. the total of invoice $1, 483.54
There is a $35 fee for bike wash which was waived.
On 9/9 Ducati Wrote : the hand wash was free of charge when the bike was ready. since the bike has been for a long time at the dealership in the garage it needed to be washed again, and this time was a detail wash. the bike is ready for pick up. Let me know if when are you planning to pick up the bike, attached you will find the credit card sheet authorization. please send it back with copy of cxredit card and id and the form filled out.
On 9/9 I responded that I would like to leave the bike for sale on "consigment". I did not get a reponse until 1 month later from the service manager Cesar, 9/10/11 that the bill would have to be paid before the bike could be moved from service to showroom. So I paid the bill using my Visa Card.
On March 9 I get an email from Ducati " Mr. good morning, please pass by the store. You need to pick up the bike because we can not sell the bike as is. There were some recommended work that needed to be done on the bike which you declined. We review that information and decided that we can not sell the bike as is because DucatiMiami will be liable for any issue that the bike presents in the future.
The other thing is that bike is running low on battery i kept it charging all time but it is time that you please pick up the bike, since you don't want to spend more money on the bike."
On March 14 I had my associate pick up the bike, but Ducati Miami would not release my bike without an addiational $217 invoice. $100 for a new battery and $117 for labor to change the battery.
What scam artists! Do not do business with them unless you are ready to get hit with a huge bill. Customer service is non existant, and noone picks up the phone ever.