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Donna Franca Tours / Non delivery of services

1 United States

1 tour was cancelled by tour operator
2 tour company refused to refund plane ticket, tour deposit & insurance premium
3 failed to provide invoice upon request
4 Co. Owner advised consumer to file a fraudulent insurance claim for full refund
5 I contacted them via phone 11 days prior to departure to inform them I had not received confirmation of trip nor plane tickets, then they sent me an e-mail notice of cancellation
6 Tour co. offered to issue a credit w/Italian airline less $200 penalty for cancelling, but credit must be used w/in 1 year of date of purchase, and refund $385 deposit & insurance

I didn't cancel the tour they did, I purchased the ticket through them and I am making a claim for them to reimburse me the $1,000 I spent for the ticket plus $385. I haven't heard back from them yet or received my money. Lousy conpany!

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