Dodge / They treat people like ###s
Since I am from Garden Grove, I spoke with Union Dodge, first. And yes, it was a big hassle. They decided that I was a ### and treated me accordingly. Apparently, they think the cost per month rather than the overall price is what matters in finance. Is that how you operate? They also think I should be paying 8% APR. It's through THEIR loan company and they can't budge on that one. Right. They also thought giving me $2000 below MSRP was a deal I was stupid to pass up. Please! If it's $2000 below invoice, then yes, that's a deal. They even denied that the factory had incentives for them. They could have had me in and out and made a quick sale.
One of the salesmen asked if he could grab my keys and take a look at my car for trade-in value. I guess it was part of his sales pitch, but he laughed when he came back in saying I was crazy if I thought I could sell my 2003 Honda Civic for anything more than $5000. I sold it later for $9500. That's not the part that really pissed me off.
When I got back into my car to leave the slime balls I was dealing with, there was a condom left on my centre console. Was he trying to be funny? Was he trying to say something? I have no idea.
I made a complaint and it went nowhere.
A few months later, I decided to look in earnest for my new car. I went online to the dodge website, filled out some forms and a few dealerships contacted me via email. When Union Dodge contacted me, I wrote back that I will not deal with them and told them the story (again).
A manager wrote back that the sales slime I dealt with before had been fired two months ago. He also let me know that he was there to help. I had already bought my car at this point, so I asked how much it would cost to install uconnect.
No reply. I repeated the question a few days later. No reply. I repeated the question once more. No reply.
I guess he wasn't really there to help. So now I tell my story everywhere. Don't bother with Union Dodge.