Discmakers / Bad service
Discmakers is a CD replication company for independent music producers-- in my case, a college a cappella group. We have a huge fall concert at which we wanted to have the CDs available, and submitted our artwork with time to spare for that to happen. Discmakers "forgot" to email our project manager, who then didn't get me any proofs to review; when I finally did get proofs, their server was apparently down, so she couldn't answer any of my questions about them. At this point they have delayed us enough that there is no chance of having the CD in time. The best part? Discmakers is entirely unapologetic-- they make you sign a quote that relieves them of any actual responsibility to make their turn times happen (in very fine print), and thus feel no remorse whatsoever about delaying release dates. They are entirely unwilling to make the project happen any faster, and flatly refuse to give any kind of monetary recompense for a delay that is unquestionably their error. I am extremely disappointed, and will make sure I recommend to as many people as possible that Discmakers is a terrible replication company and not to be trusted with a project in which one is highly invested.