Dealtree - Cowboom / Worse customer service
I bought an ipod speaker system thru cowboom, dealtree/bestbuy subsidiary. Paid $18 for shipping cost. They shipped the speaker thru UPS ground and took 5 days. Then at the day of delivery, UPS informed me that they can't deliver the package as the shipper (dealtree) put 2 labels on the box with 2 different destinations. UPS has to return the package to sender (dealtree). So I called dealtree customer service demanding a swift resolutions. I was told as the package arrive to their warehouse, they will do a courtesy shipping no charge to me for the 2nd time. If not, i have to pay another $18 to re-ship the item that is their warehouse fault in the 1st place. The customer service (Jim [protected] ext. 318) made it sounds like it is not their problem and i should be thankful to receive the package in a later date. He even mention that he is doing me a favor by flagging the package instead of 10 days warehouse inventory before they can ship the package back to me with UPS ground. I was awed by their worst or lack of customer service. As a big company, bestbuy should be ashamed to hire agent with lack of customer service training. As I google dealtree, it seems like this is not the 1st bad customer service experience, many customers have rated this company as bad to deal with. I wish best buy acted to improve dealtree's customer service quickly before this company drag bestbuy reputation down. Avoid doing business with them at all cost !!!