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dba Cheetah Movers / Theft Movers from Gardena CA

Jun 22, 2015
100% 7
Contact information:
White Gold Moving and Storage
Gardena California

Three men were sent out to move our furniture. When they got to our home, the lead guy (Roger) went over the contract with us...i.e. what the company covers and not covers. Pretty much, over the phone the rate that was quoted to us did not include all the additional out of pocket expenses we needed to pay i.e. blankets, shrink wraps, moving furniture with mirrors, fuel, etc. These were not disclosed until the day of the move...so we were pretty much stuck and did not have a choice.
At the end of the day, they said if we give them a good tip ($125 pp > total for 3 men = $375 approx. 35%) they will waive most of the additional charges. We were caught off guard and we had no choice. The 3 men seem nice and polite in the beginning ...but they fooled us because after the move as we unpacked and organized our things, in dismay we had discovered things missing inside the drawers of the furniture they have moved. They have stolen a couple of cameras and several of my jewelries. In addition at random they have also taken a huge bottle of imported Vodka, other bottle of liquors and an expensive wrench set.
We felt so violated. I called the office to complain and of course the lady who claimed she was the manager refused to have me talk to the owner ELI. She of course denied and defended the 3 men and said that their company is not liable for any losses or damages incurred during the move. I told her that we will be filling a police report and a criminal case against the company and that an investigation will occur.
Lesson learned...you get what you pay for...and don't be too trusting regardless how nice these people seem to be because they can be so pretentious. Total theft amounted to almost $8000 or more ...surely we will discover other things they have stolen in due time. So again, DO NOT HIRE THESE OVERS...they are THIEVES and are NOT BONDED! We will be posting our awful experience to everyone we know i.e. Facebook, Twitter, https://www.complaintsboard.com, Consumer Complaints, BBB Complaints and Scam Complaints…etc to save others from this nightmare!

BTW don't believe the 5 star comments this company is posting. If you read all their reviews, the customers said that they are being asked to write a good review in lieu of $$ payoffs or releasing their property.

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N  8th of Jan, 2017 by 
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Thank you for taking the time to write this. I'm sorry to hear this happened to you but sharing about it can help many more.

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