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David Watersun Photography / neither product nor refund received

United States
Contact information:

March 19, 2017: Payment of $100USD sent via PayPal for "Napili Bay Sunset Image" after email exchange confirming image selection and price. In reply email of March 19, Mr Watersun stated image would be sent on or about March 22, 2017. Nothing received.

July 27, 2017: Emailed him again asking either for refund or image delivery. He replied that his studio was being renovated, that he now had no access to the files that had been packed away, but that he would issue a refund through PayPal AND would send us the image for free when his current project completed.

Aug 11, 2017: PayPal refund initiated by Mr Watersun but process "not successfully completed", reason unclear. We informed him of this by email on Aug 25, asked him to try again. Nothing received.

Sept 7, 2017: Emailed him again asking for refund or image. Nothing received.

May 16, 2018: Emailed him again asking for refund or image. Nothing received.

Ideally, we would prefer receiving the image as paid for. Failing that, refund of our $100 USD is requested.

Ke
Jul 09, 2018

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