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Cutterpros.com / Horrible product and company

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We ordered a cutterpros.com vinyl cutter.

The first thing we noticed is that the woman who answers the phone seems to be on drugs in that she talks so fast and is so hyper you can not carry on a conversation with her. The company would be well served to dump her, if not for her, maybe we could have worked out the problems. I told her at least 10 times she has to slow down, but of course she didn’t.

The cutter showed up, we hooked it all up, installed the software (very poor software) and nothing worked. We worked with this hyper woman for over 6 hours trying to make it work and they finally told me "You have to remove all other software on the computer". That seemed pretty absurd especially nowhere did they say their cutter needed a dedicated computer. We said no thanks, and said we wanted to just return it.

Thanks when the problems really started.

I bought the cutter over the phone, at that time this same lady told me, " it is 100% guaranteed".

When the cutter didn’t work, I told her send a call tag to pick it up. She then sent me a page on a web page with return rules. Their problem is I didn’t buy it online and she cant add rules after. I told her, send a call tag or I am going to throw it away. I called American Express and canceled the charge. I wrote them several times telling them I did a charge back and to send a call tag or I would dispose of the crap cutter. It has now been a few weeks and I get nothing out of them. I didn’t have to pay for it because I spend an obscene amount on my AMEX every moth that they automatically charge back the sale without any problems. So, the cutter and accessories still sit here. I didn’t pay for them, they wont pick it up and I will be throwing it in the trash very soon.

I would avoid this company like swine flu! They really need to fire this super hyper, non listening, chain smoking sales person. They know who she is, there is no need to mention her name. They also need to pick yup this cutter already. If they had just done that, I don’t think I would be taking the time to write this.


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N  4th of Oct, 2010 by 
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Hi apswater,

Do you still have the cutter? Let me know if there is anything I can do to make amends.


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