Cooper Tires / Warranty
For any and all looking to buy tires made by Cooper, buyer beware! The warranty department at Cooper Tire and Rubber Company is a joke and possibly a fraud. On August 17th, 2010, a Cooper Lifeliner GLS tire created a significant vehicle pull after being used for only 5, 703 miles. The tires were installed new on a 1998 Ford Taurus at a local dealership. The tire pull was verified and diagnosed at the installing dealership and an independent tire shop. A new tire had to be purchased FIRST, then the defective tire sent in for a warranty claim. I was told 4 to 6 weeks is the normal warranty period to process a claim. Well, it is now November 23rd, 2010 (over 3 months!), and not a word from Cooper Tires, and there are other claims that were submitted before my tire failure that also have not been processed. I have never been treated so poorly by a tire company, and for years I have been loyal to Cooper tires, but from now on I will NEVER, EVER buy a Cooper tire again. Their warranty department sucks!!!