ClassPass / bought intro pass tried to cancel, been charged for 4 months
I bought a class pass, $20 intro offer to use on vacation last December in Palm Springs. Saw it on Ellen. No yoga studios in Palm Springs to use.
Tried to cancel. Impossible site to navigate for consumer.
Thought it had been canceled.
I ended up using it once for a spin class in home town on east coast while it was active.
Customer service will give me class pass credit. I don't want credit. I have a monthly commitment to my yoga studio in Philly. Bought it only to use on West Coast.
I paid $240 for one spin class. You can see where I used it. You make it impossible for the consumer to reach you by phone, to navigate your web page.