Classic Conservatory / Complete
Classic Conservatories built an attached structure for my 18th century home in Sussex County, NJ in 2006. In February of this year, the structure suffered a complete collapse of the roof. My daughter and I barely escaped. The concussive force of air from the collapse blew her out of the back door of the kitchen.
I contacted the company by phone, email and certified mail. Their production manager came and viewed the collapse. He commented that it had never happened before this. I responded that my 18th century home still had its roof. My 19th century barn's tin roof was intact. However, my 5 year old conservatory collapsed like a house of cards under a moderate load. I added that I hoped that the company would honor its warranty. To date, the company has only passed information to its insurance company.
The contract I foolishly signed had an arbitration clause and a waiver of court claims such as consumer fraud and negligence. So, basically, the best one can do is to make the company do the minimum. In my defense, I trusted in the name of the company. When I buy a Subaru or a Sony, I know that I will receive prompt and courteous responses.
I have a preliminary engineering report which places the blame on a number of faults by the company and its installers. For one, the installers failed to follow their own architectural plans. They did not attache the structure securely to my outside wall. It leaked prior to failure by the way, like some others about which I have read.
I will keep this site up to date but suggest that anyone reading this note to go to their building inspectors and have their plans and the construction reviewed. Ask to have the company cited by your municipality and post the results. I have other legal and public responses planned. If I find a way around the arbitration waiver, I will let this site know.