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CipSoft GmbH - Tibia / Excessive lag and very poor customer support!

1 United States Review updated:

I began playing Tibia in 2002 and right off began to realize it had its share of problems. Excessive lag, poor customer relations and very poor customer support.

The in game game masters where rude, extremely ignorant of the English language and very poor in making wise decisions concerning the game play rules. As time went I realized that this company is about money only and not customer satisfaction. Now in 2007 the game has gone downhill. Daily the game is plagued with server login errors, website glitches, deadly game lags and the company who does their premium account signups has had its share of problems.

Peoples accounts have been drained while trying to get a 28.00 premium account which is not worth the money I may add. Some people didnt get a premium at all after paying and those who did get one lost up to 2 weeks total game time due to the login errors on the game. Here is the real kicker, if you complain about them you get banned with no compensation for what you purchased. Basically they dictate to their virtual world what you can and cannot do. Since Germany has no BBB they can pretty much do as they please however due to them having servers based in the USA there is the possibility of having them adhere to US business standards.

Overall rating: 2 out a 10
Suggestion: Play Guild Wars, its a much better and and you get more for your money.

Black Dragon
AKA Wizzard of Tohan

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  • No
      19th of Mar, 2015
    +1 Votes


    My account just got deleted without any warning, without any violation to their so called rules ! I did not receive a mail message, never even cheated. Most people who get deleted are even able to login but not able to play the game. All my characters vanished without any notice while I still had 31 premium days active ! My account was only 2 months old ! I played on a daily basis, respected the rules and just had fun... I have contacted support but they only have a mail address not even a phone number or an website form or anything else that is decent. This company is a SCAM they will steal your money ! They will even hack their own accounts just to suck more money out of you ! BEWARE ! TAKE LEGAL ACTION ASAP !

  • Me
      16th of Jan, 2014
    0 Votes

    Here we are in 2014 and it's not changed at all. The servers are constantly being attacked by DDoS making progressing in the game in possible. These attacks and the great deal of illegal software users have ruined the game completely. Cipsoft refuses to refund paying customers for the time they've paid for and lost. They hide behind their "terms and condtions" that state that because the game is completely reliant on the internet that they cannot guarantee minor interruptions and such. The thing is these aren't minor interruptions. They always say that the issue is with individual's ISP's. The thing is that all or the largest possible majority players from around the world are disconnected at the exact same time and die while disconnected. The death penalty is hugely severe, making the game fun and exiting, but dying at no fault of your own is extremely frustrating. One death will set you back several hours or even days of playing to recover your losses. These kicks are happening several times a day, everyday. Many players are dying several times a day. CIPsoft will occasionally offer vouchers for additional, paid for, premium time vouchers or double your gains for a period of time. The problem is even when you use these vouchers, the attacks still occur making them COMPLETELY USELESS. They continue to take your money. Unfortunately for me, I paid for several months in advance to take advantage of a price break. I can't get a refund for unused time. I'm competely out of luck as is the rest of their abandoned community. The customer support is non existent. Their forums are flooded with thousands of unanswered posts, email support requests get auto generated responses deflecting blame on the "INTERNET" in general. This is totally invalid as the attacks are directed to their servers. Their servers are the only things unreachable when this happens. All other sites work fine. Their latest news section offers only marketing and supported fansite promotions and nothing deemed news worthy. I recommend taking your money from your wallet and burning it before paying this company. At least this way you get the benefit of heat and maybe a little fun for you pyromaniacs out there. Also ramming your head into a brick wall is a lot more fun than playing with these conditions, being ignored, blamed, and treated as if you were completely brain dead.

  • Eb
      22nd of Jan, 2013
    0 Votes

    My account got deleted, because I broke some rules, I admit, but it happened just after paying for a premium account and before even activating it (by logging in the game). Then I tried contacting the support to get my money back and got no response at all... Ignored. I have never seen such an ### company as Cipsoft...

  • Jo
      25th of Aug, 2008
    0 Votes

    Cipsoft sucks. They banned my guild for killing ppl and we were only roleplaying badguys. They suck. They are German dictators like Adolf Hitler!

  • Da
      21st of Jan, 2008
    0 Votes

    I bought Premium 117 times, and always received it. (Note that it wasn't for me only, also all my friends). Now I have to agree that login errors occure, and some Gamemasters are tards, but you exaggerate WAY too much.

  • Jo
      30th of Oct, 2007
    0 Votes

    yes, many players were duped into paying for something that was not delivered. Their attitude towards customer service was deplorable. I wish that I as a consumer was able to do something in retaliation. But I suppose I'll have to settle for a boycott.

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