The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Choice Hotels International / services received - condition of the hotel - kandi lenker rewards #gp-kll19274

1 Carlisle, PA, United States

Stay date: Arrived October 5, 2018 for one night on confirmation # [protected] and arrived October 5, 2018, for one night stay and parking for 7 nights for confirmation #[protected].
On 8/28/18, I booked a room through Park/Sleep and Fly for Comfort Inn & Suites BWI airport Reservation ID 1867963 Conf #[protected]. ($119.97). Same date I booked another room at Comfort Inn Conf #[protected] ($83.71 room only). On 9/4/18 I called to confirm both rooms and was told they didn't have them yet. I called 9/7/18 and was told no information available and to email them. I sent an email to confirm 2 rooms were booked under my name - no response. On 9/12/18 I sent follow up email, again no response. On 9/24/18 I called again and they said they had one room but no park/sleep fly. I emailed park/sleep/fly and they said it was reserved with a follow up email from them. They again sent the request to Choice Hotels and I was assumed by Park/Sleep/Fly we had rooms. I again called the next week to Comfort Inn and was told we did have two (2) rooms. What a nightmare dealing with them. I use park/sleep/fly at least 3 times a year at BWI and have no had an issue. Upon arriving, the lobby was kind of musty smelling and not very clean. We checked in and went to our rooms. The bathroom had a lot to be desired! Tub caulking was black and looked moldy? Loose toilet seat. Had to put towels on the floor as it was sticky and didn't want to walk on it. Pieces of the door and walls were falling off. I went to bathroom in the middle of the night and upon closing the door, the corner of the door fell off! Was an uncomfortable night (but we had no choice but to stay as it was late and other hotels I checked had no vacancy.) Morning checkout at 6:00 AM, there was no luggage racks to be found, no person at desk for quite some time. I went around calling out but no response. Finally someone arrived. Breakfast wasn't open before we left for the airport, but frankly, I would have been afraid to eat anything at this hotel anyway. I can say the transport to the airport was okay as was the return pick up but other than that, this hotel was horrible. I would request that we be refunded our payment on both rooms as this was not what we signed up for - I've stayed at Choice Hotels before and never have had an issue like with this Comfort Inn. I will never stay here again and now question Comfort Inn - I would appreciate a response from you as soon as possible. My email address is [email protected]

  • Updated by kandi lenker, Oct 18, 2018

    Stay date: Arrived October 5, 2018 for one night on confirmation # 29360626 and arrived October 5, 2018, for one night stay and parking for 7 nights for confirmation #608308812.
    On 8/28/18, I booked a room through Park/Sleep and Fly for Comfort Inn & Suites BWI airport Reservation ID 1867963 Conf #608308812. ($119.97). Same date I booked another room at Comfort Inn Conf #29360626 ($83.71 room only). On 9/4/18 I called to confirm both rooms and was told they didn't have them yet. I called 9/7/18 and was told no information available and to email them. I sent an email to confirm 2 rooms were booked under my name - no response. On 9/12/18 I sent follow up email, again no response. On 9/24/18 I called again and they said they had one room but no park/sleep fly. I emailed park/sleep/fly and they said it was reserved with a follow up email from them. They again sent the request to Choice Hotels and I was assumed by Park/Sleep/Fly we had rooms. I again called the next week to Comfort Inn and was told we did have two (2) rooms. What a nightmare dealing with them. I use park/sleep/fly at least 3 times a year at BWI and have no had an issue. Upon arriving, the lobby was kind of musty smelling and not very clean. We checked in and went to our rooms. The bathroom had a lot to be desired! Tub caulking was black and looked moldy? Loose toilet seat. Had to put towels on the floor as it was sticky and didn't want to walk on it. Pieces of the door and walls were falling off. I went to bathroom in the middle of the night and upon closing the door, the corner of the door fell off! Was an uncomfortable night (but we had no choice but to stay as it was late and other hotels I checked had no vacancy.) Morning checkout at 6:00 AM, there was no luggage racks to be found, no person at desk for quite some time. I went around calling out but no response. Finally someone arrived. Breakfast wasn't open before we left for the airport, but frankly, I would have been afraid to eat anything at this hotel anyway. I can say the transport to the airport was okay as was the return pick up but other than that, this hotel was horrible. I would request that we be refunded our payment on both rooms as this was not what we signed up for - I've stayed at Choice Hotels before and never have had an issue like with this Comfort Inn. I will never stay here again and now question Comfort Inn - I would appreciate a response from you as soon as possible. My email address is [email protected]

  • Updated by kandi lenker, Oct 18, 2018

    Please respond to [email protected]

Ka
Oct 18, 2018

Post your comment