Cellairis
reviews and complaints

On Aug 30, I walked in the phone repair shop, I asked about screen replacement. When the Cellairis employee saw the crack, the he said something about water and how I should be careful with it.

He told me it would cost 140USD to repair it and it would be ready in 20 min.

I was suggested a screen protection to help in case I dropped the phone again.

20 min later, I went back to the shop and got my phone.

I asked for a document and I was told the receipt would work as a warranty.

I was never told anything about water other than what I mentioned above. I was never told about anything actually. I just collected the iPhone and left.

When I went back to the store with the dead phone, 2 days later, then I was told that the screen replacement was good enough to protect my phone agains water splashes.

As I told before, if warned about this, I would have never paid for the screen replacement, as it would be exactly the same as I had. That really small crack didn't affect anything other that taking the iPhone in the water or close to water.

I took a few pictures in the water (I was in the water, not the phone) my hands were wet and when I left the beach my phone was in my not yet dry shorts.

That is all the contact with water that killed my phone: wet hands and partially wet pocket.

I repeat: If I was given the correct or full information I would have never paid for the screen replacement knowing how it wouldn't change anything regarding the way I could use my phone. The crack didn't affect at all the phone performance, the only limitation was water.

I had to buy a new iPhone since that one died. I requested a refund concerning the repairing and the screen protection, nothing else. I had to buy a new iPhone because of bad customer service, but all I want is my money back from a bad repair service.

I reside in texarkana texas. I went to texarkana mall where i had my phone repaired 08/11/2017. He charged me and he has the receipt but i do not. He lied and said he didnt have the reciept and there was nothing he could do. I do not have money to just waste . His name is Levon Garcia. He didnt put my screen pn correctly and instead of him even looking at it so he could fix it. He said theres nothing that he can do . HE FIXED MY PHONE 7 days ago!

i have waited a whole week like it was promised. took it home 1 day, i had to return it the next day. my charger part was not doing its charging part. so i left it again he said to wait till monday or tuesday, which is another week. no kind of courtesy call or nothing. i should have paid the extra money with another company and got it done right. it seems like they take ppl forgranted and should have done it right from the begining.