Cardis Furniture / delivery customer service
I had a delivery scheduled in an 830 to 1130 window for a mattress . I work midnight to eight so I called them in the morning and they told me I was the first delivery so instead of going to sleep I stayed awake . They arrived delivered the mattress and left at 8:55 . I noticed that it was the wrong mattress as I saw them pulling out of the driveway I've been called customer service and spoke to a female agent within two minutes and she told me they were already at the next stop . I Asked her how long it would take them to get back because I work midnight to eight and I was planning to go to sleep. She told me they would be back within a half hour . An hour later I called her back she told me that she would get an ETA on the truck to return and call me back . I waited another half hour before I called the corporate administrative offices and told him of my issue I asked free delivery manager the operator stated she would bring it to the delivery manager my message personally and they would call me . 20 minutes later the same customer service girl who I spoke to twice previously told me they'd be there within 20 to 25 minutes. I asked her why didn't the manager called me she replied a manager is not needed and ansarcastic tone. She obviously didn't want her manager to know that she's not very good at customer service by telling a customer that they'll be there in a half hour and it's really two hours because when the truck actually showed up the driver told me that they had a very large delivery at that stop it was almost the whole truck . The reason why I told her that I work midnight to eight and I was planning to sleep was because if it was going to be two hours for them to return I would've going to sleep and not wait up for the half hour for them to come back which was really two hours and 10 minutes . I called back the administrative offices because I did not receive a call from the service manager and requested to speak to Nick Rhonda repeat the owner of Cartys I end up leaving a message which was not replied to . Cardi's customer service absolutely failed at their job . The two delivery gentlemen were very apologetic for the mistake that they made and I don't blame them at all. I was more upset of the fact of the customer service representative lied to me instead of telling me it would be a while like two hours because then I would've went to bed.
More Cardis Furniture Complaints & Reviews
- Cardis Furniture - rip offff 
- Cardis Furniture - defective tables 
- Cardis Furniture - couch and loveseat
- Cardis Furniture - faulty recliner, terrible customer service.
- Cardi's Furniture - driver hit my wall
- Cardis Furniture - iworker n store
- [Resolved] Cardis Furniture - cardi's not crediting my discover card account after returning furniture.
- Cardis Furniture - rocking chair
- Cardis Furniture - Sectional
- Cardis Furniture - sofa sectional