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Corn in supposedly &no corn& dog food
I found hard whole kernels of corn in some of the cans of food. I emailed the company about it and gave them the numbers and dates on the cans and told them where I bought them and they told me that they did not put corn in the food, it was barley hulls that I was seeing. I emailed them back and said no, it is bright yellow hard whole kernels of corn not barley hulls, I know the difference.They never said they would check into it or anything, they showed no concern about this and I told them I would send them the pieces of corn and they said okay, but I never sent it because all they kept saying was their food did not contain corn. I know several of the cans that I had did! They sent me coupons for money off their product! My dog has skin & allergy problems and I started using Canidae dry & canned foods because they are supposed to contain human grade ingredients with no fillers and no corn. I will no longer feed my dog this brand of food. So I am now suspicious of the so called "premium" dog foods. Am I paying more and still getting the same ingredients as in the cheap foods?!
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Canidae legit?
Canidae earns 100% level of Trustworthiness
Perfect Trust Endorsement: Canidae achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
Canidae resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Canidae.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Canidae.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Canidae have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Canidae and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Canidae.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Canidae.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Canidae.
However ComplaintsBoard has detected that:
- Canidae protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We have detected an internal review system on Canidae's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
Overview of Canidae complaint handling
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Canidae contacts
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Canidae phone numbers+1 (800) 398-1600+1 (800) 398-1600Click up if you have successfully reached Canidae by calling +1 (800) 398-1600 phone number 0 0 users reported that they have successfully reached Canidae by calling +1 (800) 398-1600 phone number Click down if you have UNsuccessfully reached Canidae by calling +1 (800) 398-1600 phone number 0 0 users reported that they have UNsuccessfully reached Canidae by calling +1 (800) 398-1600 phone number+1 (909) 599-5190+1 (909) 599-5190Click up if you have successfully reached Canidae by calling +1 (909) 599-5190 phone number 0 0 users reported that they have successfully reached Canidae by calling +1 (909) 599-5190 phone number Click down if you have UNsuccessfully reached Canidae by calling +1 (909) 599-5190 phone number 0 0 users reported that they have UNsuccessfully reached Canidae by calling +1 (909) 599-5190 phone number
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Canidae addressP.O. Box 3610, San Luis Obispo, California, 93403, United States
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