Cancelon / hotel cancellation.
I had to cancel a reservation to cuba which i went to trivago which redirected me to cancelon. On July 28 my mother was rushed to the hospital. The following morning had a septic shock. I almost lost my mother that day. My mother spent 18 days in I.C.U. and then another 14 days more in a regular room. And now as i write she is go on 3 weeks in a rehab center. I reached out to cancelon told them everything that happen and email them the letter from the hospital with my mother's situation. I called them to ask them what was the status on my refund which i never asked for all i wanted was a date change cause my flight was moved ti next year they said no that they only can do a refund. As of today i called them and they told me that they weren't going to be able to do anything for me. This is what you call heartless.