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Camerabox / Non-delivery of item

1 England, Oxfordshire, United Kingdom

Ordered a Nikon 18-200mm lens on 17th April. The 'Live Stock' on the website showed the item was in stock, payment taken from my account 2 days later, 21st April I got an email to say it had been picked up by the courier (2-4 day delivery). I waited, and waited... and waited. No delivery. I contacted Camerabox who said they would look into it, on 9th MAY I was told it had been lost by the courier and a replacement would be sent. So I waited again, sent further emails, was told my order was with the dispatch department. The lens was still 'In stock' on the website. A couple of phone calls later I was told the lens is now out of stock and they can only offer a refund. I was told for 10 days that it was going to be sent/was with dispatch then all of a sudden they had none. Dreadful customer service. I would advise anybody to avoid this company for major purchases. Will see how long I have to wait for my refund...


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