Their website states this under faqs:
"and those of our clients whose package arrived late or was lost in the post (these represent less than 2% of all expeditions). these customers are all refunded according to our conditions of sale but alas, they never come back to say so on the forum. because of this, we lose a lot of customers."
They state that they'll send 2-cartons per package. I received 0 out of 5. I don't think they sent any and this is the reply I got from them after 4-days about missing shipments, word for word:
Several people have informed us that their parcel has not yet arrived. as you
Know, for reasons of discretion we mail without tracking. we hope that you
Will soon receive your order which has been sent. if it does not arrive, we
Cannot be held responsible, this type of merchandise is sometimes diverted
Without us being able to have any proof. as mentionned in our conditions of
Sale (that you may want to read). as much as you do not have a proof that we sent, we do not have the proof that you did not reveive!!, such a purchase is based on reciprocal confidence. we are verry sorry and regret sometimes
Having to lose a customer under these conditions. sorry but that mail will be the last for that problem.
I had given them about 2-weeks after that and still nothing. this place is a fraud...