Brault et Martineau Grand Magasin
reviews and complaints

I bought a HI SENSE frig/freezer at BM inApril and it was held for me till July. My salesman convinced me to buy this new make as it was comparable to Samsung and the "up and coming" brand. Since the very beginning, the freezer has not been working. I call BM and was told to call HI SENSE. After repeated phone calls and 3 service calls, the last repairman said it could not be repaired and I would be getting a new appliance. Today another call with an appointment to bring the parts again. After trying HI SEnse and getting nowhere, I called the service department at BM and spoke to the manager. He flatly refused to do anything.So what's the point of buying from a company that does NOT stand by it's products.

This company robs its consumers. They sell overpriced, poor quality furniture and do not hold true to their warranty policy.
After my home flooded, my insurance company purchased my family a sectional sofa from B&M. It has been a nightmare since. The 2000$ sofa collapsed within 6 months. After a technician came to verify that it was a manufacturing defect we were given a delivery date for a replacement. the (1st) day of delivery - 2 delivery men who spoke neither French or English showed up to do the delivery. Communicating was near impossible and when we asked why, the workers explained their poor language skills were the cause of being subcontracted and not actually workers from b&m. While the delivery men were taking our old broken sofa out of the house they took it as is without taking it apart and forced the sofa through a doorway until the sofa cushions ripped. We took photos of the damage and the order reprint and had the delivery men write that they ripped the sofa and sign their signature on the delivery form just incase. Well, when they brought the new sofa inside and were unwrapping it, we discovered it was damaged too. Right out of the package! The delivery men called the company and told them the situation . They offered us a 80$ rebate on the 2000$ sofa ! Naturally we refused the new damaged couch. So We were given our old broken couch back and the delivery men put the new damaged sofa back in the truck and left. After numerous phone calls with different representatives we were given another delivery date .
The 2nd experience even more horrible than the first. The delivery men showed up and demanded to see the old sofa . Investigated every inch of the sofa before finding the rip the previous delivery men had made and then told us- the exchange was being refused. We asked them to stay 10 minutes while we call customer service- they told us no! They said that they were paid by how much deliveries they made and not by hour and then they left. Just like that. I called b&m immediately after demanding a explanation only to be told that there was no customer service representative who could handle my file during the weekend and I would have to speak to the original representative who authorized the delivery. So, a 1inch rip on the back of in my couch that their delivery men made is apparently a bigger problem than the broken frame on the sofa. It's been almost a year and so far there's been 3 sofas- 2 lost work days waiting for delivery- 4 delivery men- 3 delivery days, a technician and a handful of worthless aggravating phone calls.

Allstate insurance company sent us to b&m and paid the bill. Well, the insurance adjuster from Allstate is now extremely dissatisfied about the service we have received and is becoming involved in the situation as well as the Quebec office de la consommateurs.

I don't recommend anybody do business with this company and I'll be sure to make my opinion and my personal experience known.

Friday November 4th, 2011

Puchased a Maytag "Commercial" Grade Washer/Dryer set from Brault & Martineau and was delivered today.
First sign of trouble was the delivery people who had a terrible attitude and started talking about
"insurance" blah blah blah when my wife asked for assistance to hook up the washer.

Then discovered a significant amount of water that was still in the washer. The power cord did not have
the white tie-wrap on it like the dryer power cord. My first impression was that it was a "used" unit
that was a return from another client.

Then when my wife did her first load of laundrey, the washer acted like it was possessed and
she could not complete the wash. She called Brault & Martineau and they told her it was no longer
their responsability and that she had to call Maytag.

What kind of store sells product and on the first day of ownership the product is found to be defective and
they claim no responsability? Sounds like another "Big-Box" Store SCAM to me.

So BUYER BEWARE: BRAULT & MARTINEAU are SCAM Artists that sell defective returns as if
they are new products and then claim no resposability afterwards.

Take your hard-earned money and buy somewhere else.

A final lesson to be learned: They hauled away our "working" older washer and dryer so we cannot
just return the washer and hook-up the old one but we have to go thru a repair process for a product
that is not even 24 hours old. lol