Bodyrock.tv
reviews and complaints

I ordered and paid for a weighted body vest back in March 2022. Order No: 197172. The company insinuated it had been shipped but nothing has arrived. Furthermore, nobody answers my requests for information as to its whereabouts. Really bad customer service and tracking information.

Buyer beware

placed my two orders in November 2021 and they still unfulfilled. Probably there was a problem with shipping as I called the carieer. The order was sent back and I did not receive a single piece of information.

The other order is still unfulfilled, so it was not even shipped.

I have been sending e-mails to the customer service since then and still I haven't received any message.

Worst customer care ever!I

I've purchased multiple items from body rock and it was happy for the most part. My most recent purchase of the squat bow what is disappointing as it did not provide enough resistance for me. Body rock does not include any instructions. I contacted the company asking first for instructions to ensure that I was using it properly as I was not getting resistance. They do not have instructions available so I asked to return the product they told me they would only take it back if it was unused… How would I know it didn't work unless I used it? The company ignored any requests I made for support. I resorted to Posting negative reviews on Instagram… They turn my comments off! This means any comments you see on Instagram are controlled by them and they do not let you see any negative reviews.
I also found the squat bow On Amazon for less than half the price under the name gorilla bow But the identical products. And the gorilla bow includes instructions!

Ordered them on 1/25/21 still not received them and I keep emailing to find the status they keep saying it will be here soon but it's already 3/11/21 and nothing. Bad part is that I'm having trouble finding other plates that will fit the bars. Very dissatisfied and disappointed, just want my plates already. Very bad customer service I have paid for a product I did not receive and I'm getting the run around. Please send my plates, refund my money or I will be having to file a complaint with my bank for fraud. Thanks

I've used bodyrock.tv since 2009 when it was completely free including the recipes and daily workouts. The face of the company lisa made a point of it being "accessible to everyone and you didn't need a gym membership to look like her". The basic equipment was an interval watch and sandbag. Now you have to pay hundreds just to watch videos or meal plans and the equipment is complete [censored] without the bare basics available... Way more expensive than a gym membership!

I have been a loyal follower of bodyrock tv and have done their programs for years now! Their programs are awesome but their customer service is anything but! Specifically Sheila. I was paying $4.99 monthly for hiit max plus exercises being emailed to me in weekly formats. My credit card numbers have changed and I forgot to update my card with them. Life gets busy! I'm sure this has happened to everyone including Sheila. It happens! Most businesses let you know when they tried to collect payment but they couldn't and let you know you need to update your card information within a certain time period. This didn't happen with this company until they cancelled the account. Ok so simple fix I thought, I'll let them know I didn't get a chance to update and want to still be in the program. I asked her for help in updating and she said I can't, I have to start all over. Well the price went up by $3 a month since I joined. I asked to reopen my old account at the price I was paying and she wouldn't. All I had to do was update my card info. They didn't even give me all the weeks I paid for until I complained about that! She can go in my account to get all my files of videos but not reactivate it for me. To me this was lazy and greedy customer service! They aren't losing anything, in fact they would have been retaining a paying customer. Now they lost a customer. Instead of putting herself in her customers position she went on about how she feels and how great she is with her customer service and how I'm blaming the wrong person. Instead of trying to help me fix what I needed help with. It's immature and unprofessional business. It's an extremely simple fix that other businesses do all the time. I don't understand their business logic as I am in the business world as well. I get her point it's my fault for forgetting to update my card but it's not hard to help a customer out with a problem like this. I would never turn away a customer. Or put myself above a customer like she did. I seriously felt like I was begging to be a paying customer of theirs. It was pathetic. I feel it's important to let people know that this company doesn't send you failed credit card attempts like most businesses. They will just cancel it and won't help you if you want to stay on. A lot if times prices change so you could end up paying more than what you started at. I told them I was going to write a review on their Facebook page to let others know that accounts get canceled without warning if your credit card numbers change to give everyone a heads up. They don't give you any time to update it, you don't even know your account is cancelled until it already has been. It's pretty important info since changing credit card numbers isn't a rare occurrence. But Sheila's mature professional response was that she monitors their Facebook page and if I leave a review about this circumstance she will delete it and ban me! Shady business practices! So here we are. I asked for the owners email and phone number but she didn't respond with that info. She handled the whole situation very poorly. I felt like I was talking to a bratty teenager! I would never give this company another cent! With the overload of great free fitness options out there you would think their customers would be important to them. Their fitness videos are top notch but god forbid if you need help with customer service on even the simplest of things. And hopefully you won't be dealing with Sheila and her arrogant customer service! Their needs and feelings come first here. Immature and unprofessional business practices mixed with pure arrogance and stupidity. Facebook is full of awesome free fitness! Check out Brenda Vance on facebook, she is awesome (in home circuit training) and there's no need to buy fancy equipment or monthly programs! There's so many out there!

My friend advised me to visit the website www.bodyrock.tv, because it contained a lot of information about fitness, food and diets as well as they offered to buy fitness equipment. I used this website for long time, but later I decided to order fitness equipment. It arrived on time, but it was broken, but the seller refused to repair it or change. I have no idea what measures to take now. I wonder if there are other people, who had the same experience. Let’s share views about this website.