Bodybuilding.com / delay on confirming my international money transfer as payment for my online order

I paid for an international service to Mexico, and they said they shipped September 25th, and on November 27th they did the refund just for the prodcuts, not for the shipment, cause i didn't get my products, they say it was because of Customs, but i have asked them more than 11 times for a bill of lading or an invoice showing they sent the package and they don't want to refund me the carrier (60 usd), and i don't have any proof they sent the package, how can i be sure they did send it. Maybe it is a fraud with the shipping charge, they keep it and never send the package, refund the products and they keep the money for the shipping costs without sending it and those ar (60 usd) for doing nothing.

Please help!!!

Placed my order on 1st July 09, mid August and no sign of my order. Cancelled order in August 09 and to date no refund! Keep receiving email confirmations promising a refund will be made within the next 3-5 days... same promise repeated by different reps from the company.
An absolute headache! I placed the order with these guys as their website come across really impressive and they seem to be very successful but if this company operated this way in UK, I’m sure Trading Standards would be on them like a ton of bricks! I would never order with this company again, and warn all my friends and family too.
Now I’m out of pocket and well stressed out because of their poor customer service. Had I known these guys were going to turn out like this, I would have paid more and placed my order with a UK seller. Now I know it is crucial to check out reviews on any international seller before placing an order, had I done that in the first place, would have saved me hours that its taking to get a refund from bodybuilding.com

Bodybuilding.com - No delivery or Shipping
Hong Kong

I replaced the order and the payment via wire transfer but after 2 weeks they always said when/once the payment received we will shipped out you should be waiting the email notice. It's bull ###. I never buy from this shop. NEVER, NEVER

I order my supplements 18.02.2015 and now is 21.03.2015 and still nothing. Location qatar Doha