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BlueNile / they canceled our order for no reason

1 Seattle, WA, United States
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My husband came to me and asked what I want for my birthday. I said I want new earrings and maybe a ring.
He then said I can choose anything I want and he will pay for that. Wow.
After a short researching, I picked the BlueNile website as they had good reviews.
So I chose the Petite Emerald and Diamond Pavé Huggie Hoop Earrings in the blue color and Citrine Cushion Cocktail Ring, its gemstone is opal.
A very expensive order. The payment came true, the money was immediately charged. But three days later my husband was notified that the order was canceled.
We tried to figure out what happened. No one explained us anything. Obviously, the items were in stock. But who cares?
We want our money back as soon as possible.

Kr
Nov 8, 2017

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