Biolabs Instant Wrinkle Releaser / Customer Service Issue
I was called by Biolabs and told that I had to take this free trial because I ordered Resveratrol. I then received it and they charged my card for 49.95 without my permission. The package had no contact information. I had to use their website to find it where it was not obvious enough. It says on the website that you only have 14 days to return it and this was also not in the packaging. I called in and was told that I could only return one bottle, at the time I had received 2. I asked to speak to a supervisor and was put off three times by the customer service rep telling me that the supervisor would do the same thing she was going to do for. I insisted and got to talk to a supervisor. The supervisor not only refunded both bottles but he gave me a discount on the Resveratrol for future deliveries. If I had not persisted as much as I did, I would not have gotten resolution.