FareBoom
Reviews and Complaints

Some times you just run into a air travel web site that has all the good tools to find great deals. This travel web site is one of them that has found me some incredible deals to fly around the world and I. Fly around the world several times in a year. One problem I found is that the deals do not last long, so know your prices of travel destination and when you see the deal, book it, cause they don't. Last long. Example I found flights from IAD, Washington d c to Bangkok, Thailand this past year, round trip $548. A bargain to consider for a flight half way around the world. They also show you when the peak prices are and use multiple airlines to choose from.

Let me begin this review by disclosing that my initial impression with this company was quite positive. The prices were competitive and the ease of booking made it an enticing buy. Therein lies the trap. If anything goes wrong with your itinerary, if there is, perhaps, a global pandemic, buckle up!

We purchased tickets for three passengers prior to the official lockdowns and global closures back in early 2020. The flights were scheduled for August 2020, departing from the US and entering Europe. The official guidelines prohibited nonessential travel and we were left with little choice on how to get a refund.
As many are surely aware, Fareboom offered a voucher that can be used at any point between March 2020 and March 2022. We decided to hold off on the trip until the restrictions eased and we could travel again.

Fast forward to May 2021, we contact Fareboom to book vouchers. The website, the most unintuitive user interface imaginable, purposefully omits the option to book vouchers separately. A notice on the exchange portal reads "Please contact customer service in order to fulfill individual voucher exchange requests". We now begin the back and forth arduous process of setting up appointments, writing chat messages, and emails to secure a desirable date at a reasonable price.

The initial ticket cost was $955/pp purchased back in early 2020. The exchange cost quoted on their own website in 2021 came to around +$550/pp, seemed a bit high, but not egregious. We proceed to contact Fareboom directly via appointments to secure a date and price. We offer all relevant details that pertain to said flights, who will be traveling, who will not be able to, and what dates they depart and return. Meticulously keeping a record of conversations. The first representative we spoke to provided us with a +$963/pp cost for the exchange. I was flabbergasted, the same day and hour we found a better price they are now gaslighting us regarding price. The agent apologized incenserily (who can fault them, it's only a difference of +$400/pp compared to fair market value). Regardless, we continue to hope that perhaps we spoke to them at an inopportune time where prices were higher and given airfare volatility we remained hopeful we would be able to get a good deal.

The process has now ground to a complete halt, emails are not being answered in a timely manner, chats are not being responded to, and appointments are spaced weeks apart. We are now left bewildered wondering how to redeem our tickets at best market value in a timely manner given this impossibly difficult scenario entirely created by Fareboom. Weeks go by with no progress regarding booking, and we begin to press them regarding their business tactics. Immediately they become defensive, accusatory and non compliant with completely reasonable requests. Their customer service effectively begins to ignore us, and knowingly obfuscate the situation.

At this point, we are at our wits end, we have three options. We can cancel the tickets and immediately lose $475 per ticket with an additional cancellation initiation fee of $75 per ticket. An over 50% loss on the value of the original tickets. Option 2, we can book a flight priced significantly higher than fair market value via Fareboom and be stuck with the potential financial consequences when invariably something goes wrong. Option 3, forfeit tickets entirely, taking a total loss.

This company goes above and beyond when it comes to defrauding it's customers, by coercing them into a ridiculous price point via their exchange program. Stay as far away as possible from this business, the fact that they employ telemarketing/mlm/pyramid scheme/ponzi scheme tactics is astounding.

Everyone I come into contact with in the future that has any plans regarding travel will be warned.

Flight schedule changes and a Covid waiver were applied to our booking with Fareboom. We were prompted by Fareboom to choose refund options, so we submitted a refund application. However, Fareboom denied our refund request. They are refusing to provide a refund for the flight tickets we purchased on February 22, 2020, for roundtrip nonstop flights from LAX to CDG scheduled for November 14, 2020, to December 1, 2020.

Initially, Fareboom informed me that the Covid waiver they sent via email during the latest flight schedule change would not apply in this case because the airline offered an alternative flight. I pointed out that the Department of Transportation's enforcement notice dated April 3rd states that a full refund is required in the event of cancellation or significant schedule changes, and that I did not have to accept the alternative flight. It is a choice given to the passenger. I also mentioned that the carrier's own policy states that a refund is due when there are significant schedule changes, such as adding a connection or changing the schedule by more than 90 minutes before departure or arrival. In our case, both of these stipulations were violated because our nonstop flights were changed to include a connection in ATL, and the departure time was moved up by 6 hours (from 12:20 PM to 6:45 AM).

Furthermore, I am not confident that we would be able to use the alternative flights even if we wanted to, as France has not lifted travel restrictions for passengers coming from the USA. Fareboom seemed to ignore the refund policies of the DOT and Delta regarding my tickets and the changes made, and provided false information in an attempt to convince me that a refund was not possible due to "no obligation" and "alternatives provided." This appears to be intentionally deceptive and fraudulent.

Fareboom did not provide any evidence that they contacted Delta or that Delta refused to issue a refund to Fareboom. I believe that Delta, being aware of their own policies, would recognize that these flights are eligible for a refund. If Delta did provide a refund to Fareboom and Fareboom rejected my claim, it would be another level of fraud.

It is also important to note that the waiver was offered after the schedule change, but only after I completed the waiver request for the refund and cancellation. At that point, I was offered a nonstop alternative flight (although it still departed 3 hours later than the original, which still complies with refund requirements). This is deceptive because a passenger must go through the cancellation process to even be offered an alternative flight, which they then try to use as a disqualifier. We are not obligated to consider the deceptive alternatives provided by this company instead of receiving a full refund. This is confirmed by the regulations set by both the Department of Transportation and Delta.

I have uploaded emails containing the initial tickets, schedule change tickets, Covid waiver notification, and cancellation confirmation after the Covid waiver process. I have also uploaded the written communications between Fareboom customer service and myself.

This company, FareBoom, is not to be trusted. They operate under the name Best Travel Store, but don't let that fool you. They offer travel insurance that they claim is affordable, but it's not worth the paper it's written on. They don't honor their own policies, and they'll do anything to keep your money.

Recently, my family and I had a terrible experience with FareBoom. We had booked a flight, but due to a Presidential proclamation, our flight was canceled. We were concerned about our health and the possibility of detainment, but FareBoom didn't seem to care. They tried to put us on a different flight, which was also canceled.

After this, FareBoom told us that we would be getting a full refund since our flights were canceled. We were relieved to hear this, but our relief was short-lived. Just two days later, FareBoom changed their minds and said that they wouldn't be refunding our money after all. We had purchased travel insurance, but it didn't matter. FareBoom was determined to keep our money.

I'm not the only one who has had a bad experience with FareBoom. I'm considering contacting others who have had similar issues and filing a class action suit against them. It's clear that FareBoom is not a company that can be trusted. If you're looking for a travel company that will treat you fairly and honestly, look elsewhere. Stay away from FareBoom.

Let me tell you, I had a real bad experience with FareBoom. Like, the worst ever. I was all set to go on my trip, but then just 48 hours before I was supposed to leave, they went and cancelled my return flights. Can you believe it? And they tried to blame it on the airlines, but I know better. It was all FareBoom's fault. They really messed up my travel plans, let me tell you.

So I called them up and asked what was going on, but they wouldn't give me any answers. All they said was that my concern had been sent to the ticketing department. Like, what does that even mean? I needed to know why my flights were cancelled and what my options were for getting home. But they wouldn't tell me anything. It was so frustrating.

In the end, I had to cancel my whole itinerary and ask for a refund. And get this - they charged me a $97 service fee for each ticket! Can you believe it? And to make matters worse, they didn't even refund me the full amount I paid. I had to pay an extra $680 to change one of my flights earlier, and they didn't include that in my refund. It's a total scam, if you ask me.

I would never use FareBoom again, and I wouldn't recommend them to anyone. Their customer service is terrible, and they don't care about their customers at all. If you want a stress-free travel experience, go somewhere else. Trust me, you'll be glad you did.

I gotta say, I was pretty disappointed with my experience with FareBoom. I mean, yeah, their prices were a bit lower than some of the other sites I checked out, but man, if I had known what I was getting into, I would have paid the extra bucks for a more reliable service.

So here's what happened: the day before I was supposed to leave, I got an email from FareBoom saying that one of my return flight segments had been cancelled. I called them up to see what was going on, and they denied that they had cancelled anything. They reissued my e-ticket and I thought everything was good to go.

But then, the day before I was supposed to come back home, I got the same cancellation email again. And this time, when I tried to call FareBoom, I couldn't get through to anyone. I had to request a call back through their website, and when someone finally did call me back, they promised to fix the situation and call me back again once it was sorted out. But of course, no one ever called me back.

Luckily, I was able to make it back home, but it definitely wasn't because of FareBoom. I don't know what kind of business practices they're running over there, but I wouldn't trust them again if you paid me. So if you're thinking about booking with them, I'd say think twice and maybe look for a more reliable option.

I have had an extremely negative experience with FareBoom and would strongly advise anyone considering using their services to steer clear. In my opinion, this company has demonstrated a complete disregard for ethical business practices and has failed to provide adequate customer service.

My issues with FareBoom began early in 2020 when travel restrictions were put in place due to the COVID-19 pandemic. Despite the fact that these restrictions were beyond anyone's control, FareBoom seemed to be playing a game of "musical chairs" in order to avoid taking responsibility for refunds. They repeatedly referred me to third parties who had no control over the situation, such as airlines and insurance companies, and refused to take responsibility for issuing a refund themselves.

To make matters worse, FareBoom has consistently avoided blame and feigned ignorance when it comes to this issue. They have failed to comply with appropriate business practices and have blatantly refused to refund the cost of my invoice, despite the fact that it is entirely their responsibility to do so.

In my opinion, FareBoom's behavior is completely unacceptable and they do not deserve any respect or consideration from customers. They owe me money and have refused to comply with basic standards of customer service and business ethics. Unfortunately, I am not the only person who has been victimized by FareBoom's gross negligence and disregard for their customers.

In conclusion, I would strongly advise anyone considering using FareBoom to avoid them at all costs. This company has demonstrated a complete lack of integrity and has failed to provide adequate customer service. If you value your time and money, you would be wise to look elsewhere for your travel needs.

This agency, FareBoom, is not the best one out there. They seem to be more interested in money than in helping their customers. My family and I had been saving up for a trip to Europe from July 8th to July 18th, 2020. Unfortunately, due to the COVID-19 pandemic, we were unable to travel. They issued us a voucher that was supposed to be good for one year, but it didn't work for us since we had booked our trip in January 2020 and our kids are school-age, so we could only travel during the summer. We tried calling them countless times, but we were never able to reach them. Their phone number kept telling us to go through their website, but the website only offered a voucher for a year. This is unacceptable, especially during a pandemic. I strongly advise against booking with this agency. The CEO, Marc Cadez, seems to be a crook who is stealing everyone's money. I would like a personal phone call from him to explain why he is doing this to my family and me. He is a terrible person, and I hope he will face the consequences of his actions. He should speak up and tell everyone what he is doing. He deserves to go to prison for what he is doing to all of us.

My experience with Fareboom has been nothing short of a nightmare. I purchased two plane tickets in January for a trip to Switzerland in April. Unfortunately, due to the Covid-19 pandemic, my flights were cancelled. When I contacted Fareboom, they informed me that I had the option to receive a refund with some fees or to go through the airline with no fees. I chose the latter option and filled out the necessary forms with the airline.

After waiting for over a month, I received an email from the airline stating that my refund would be sent to Fareboom and that they would then send me my money. I was shocked to receive this news and immediately contacted Fareboom for clarification. To my dismay, I was informed that it would take an additional two to three weeks for them to process my refund.

This situation is a complete rip off and has left me feeling extremely frustrated. To make matters worse, when I attempted to call Fareboom for assistance, I was met with a recording and was unable to speak with a human being.

As a customer, I believe that it is important to remember that businesses will eventually reopen and that trust is a crucial component of any successful relationship. Unfortunately, my experience with Fareboom has left me feeling anything but comfortable doing business with them in the future.

I gotta say, my experience with FareBoom was not a good one. I booked a ticket last year for an international flight this year, but then Covid happened and everything got messed up. They offered me a voucher to reschedule my flight for 'FREE', which sounded great at first. But then I decided I wanted to fly in December because it showed on their OWN website that the ticket is $200 less than my original ticket. However, I was forced to pay an extra $269 because according to these thieves, December is a "peak" season. I mean, come on, that's just not fair!

Anyway, because of my willingness to see my family back home, I went ahead and paid the extra money. But then my flight got canceled again and they couldn't find a flight that would work for me. So I insisted I get a refund so I could book my flight somewhere else. Days went by and I was told ok I'm getting my refund but I would have to pay $35 to process it. I mean, seriously? That's just ridiculous. But I paid it anyway because I just wanted my money back and be done with FareBoom.

I did eventually get refunded, but not the extra $269 I paid them because they said that was non-refundable which I wasn't told about. I mean, how was I supposed to know that? It's not like they made it clear or anything. I'm still trying my hardest to get my hard-earned money back and will never ever use this site again. They are out to get you, I tell you!

I gotta say, FareBoom has been a real pain in my butt for a while now. I booked some flights to Paris way back when, but then Covid hit and everything got cancelled. They gave me a travel certificate to use for future flights, but here's the kicker - it's only good for the same airline I originally booked with and the same amount of trip deals. What a load of baloney! I've been trying to find something to book with this stupid certificate, but everything costs an arm and a leg. So now I'm trying to get a refund, but of course there are cancellation fees and I'm having all sorts of trouble submitting my credit card info to pay for them. It's like they don't want to give me my money back or something.

And don't even get me started on trying to talk to someone on the phone. It's like they're hiding from me or something. I've been leaving notes in my profile for the agents to read, but that's just a waste of time. I finally got so fed up that I scheduled a call for tomorrow to try and sort out this credit card mess. I bet it's gonna be a real headache, just like everything else with this company.

Honestly, I'm never using a third-party company like this again. It's just not worth the hassle. And if you're thinking about booking with FareBoom, I'd think twice. They might seem like a good deal at first, but trust me, it's not worth the headache.

I had a really bad experience with FareBoom. I wanted to buy tickets for myself and my elderly parents to go back home after 17 years. I knew that the tickets were non-refundable, but I had no control over the situation. A week before our flight, there were protests in Iran for women's freedom, and it was all over the news. It was not safe for us to travel, especially after 17 years of being away. I called two days before our flight to cancel and asked for a refund, but they kept telling me that the tickets were non-refundable. They told me that I had to pay and change to another date, but how was I supposed to know which date to choose? They made me pay the difference and exchange it, and then on the second date I chose, the situation in Iran was even worse. I called again to ask for a refund, but they didn't help me at all. I found out that Turkish Airlines had a timeline for those who wanted to cancel their trip and get a full refund, and the timeline was exactly during my first date of flight. FareBoom tricked me and didn't help me at all. Their customer service is awful and never helpful. They never answer your emails, and it's really frustrating. I wish I could give them big zeros.

So, we had a really bad experience with FareBoom. We were supposed to fly from Tampa to Sarajevo, but we got taken off our flight in Chicago. We called the agency from the airport gate to try to move our ticket for an earlier return, but things just got worse from there.

The "SUPERVISOR" who answered the phone call was really unhelpful and lazy. He charged us an extra $2200 and put us on the waiting list without even issuing a ticket. Then, they sent us an email telling us to go to the airport, so we went for three days in a row with all our bags, but nothing happened. The agency didn't answer our phone calls most of the time, and only sometimes replied to our emails.

We were so stressed and upset because we had spent so much money on the tickets, and we had to use even more money for hotels, Uber rides, and food. We even called our travel insurance company (AIG) and the airline to try to figure out what was going on, and it turned out that FareBoom was to blame for the mess.

They didn't want to answer the phone calls from the insurance company because they knew they were guilty. They took our money and did nothing for us. In the end, they cancelled everything and wanted to charge us a penalty of $400 per ticket. We had to buy new tickets at even more expensive prices.

We want to warn everyone that FareBoom is not a good travel agency. They don't care about their customers and they're only interested in taking your money. Don't make the same mistake we did and avoid FareBoom at all costs.

Not happy with them.
I had some problems with my booking and needed their assistance.
So I called their hotline and had to wait for about an hour for someone to pick up.
Their representative seemed to be tired so she didn't really help me, so she decided to transfer me to another one. This made me wait for 30 minutes more before I had a chance to talk to him.
He helped me. But I lost 90 minutes of my life trying to reach customer service that always has to be available. By the way, the line wasn't busy, they just didn't pick up the phone.
It's absolutely unacceptable.

From the so called "Best Travel Store", we bought an airticket online with correct passenger name. On the receipt in the return email, the name was correct too. However, when we arrived at the airport, the passenger's first name got totally wrong. According to the check-in manager, the travel agency did not submit the correct name to the airline.

We called this travel agency many times. Each time we were put on hold for about 10 minutes. When we finally reached a customer service representative named Lilian, she always said that everything is correct and everything is being taken care of. But nothing happened at the airport. The airport check in manager called the reservation center too and told us no one contacted them. After 3 hours of waiting and calling, we ended up to buy another much more expensive ticket (400$ more at the price of $1330 for a round trip.) at the airport and sent the 70 year old passenger to the airplane. This is really a bad experience.

I still don't understand how the name turned out wrong. In any case, this travel agency did not help their customer at all when a problem arose. I do not recommend this travel agency and website.

From the so called "Best Travel Store", we bought an airticket online with correct passenger name. On the receipt in the return email, the name was correct too. However, when we arrived at the airport, the passenger's first name got totally wrong. According to the check-in manager, the travel agency did not submit the correct name to the airline.
We called this travel agency many times. Each time we were put on hold for about 10 minutes. When we finally reached a customer service representative named Lilian, she always said that everything is correct and everything is being taken care of. But nothing happened at the airport. The airport check in manager called the reservation center too and told us no one contacted them. After 3 hours of waiting and calling, we ended up to buy another much more expensive ticket (400$ more at the price of $1330 for a round trip.) at the airport and sent the 70 year old passenger to the airplane. This is really a bad experience.

I still don't understand how the name turned out wrong. In any case, this travel agency did not help their customer at all when a problem arose. I do not recommend this travel agency and website.