Bacc Travel / liers and borderline fraud
We book flight with www.clickandfly.com and receive a "bookingsuccess" note. They call us and request written credit card authorization for which they will send their document. They never send and we call 6 times and give various emails and fax numbers. We write an email to them denying them authorization of our card as we are taking our business elsewhere. They charge our card and we find out 3 days later. Their representative who handles complaints honors or email denial and says he will get us a refund. 30 days later we have no refund and he keeps lieing to me saying he will call me back. We have notified US Air, contacted various travel organizations they belong to (based on logos on their website) and our credit card that we consider this fraud. STAY AWAY FROM THIS COMPANY!!!