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2.6 278 Reviews

Avast Software Complaints Summary

108 Resolved
170 Unresolved
Our verdict: Engaging with Avast Software, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Avast Software reviews & complaints 278

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Newest Avast Software reviews & complaints

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S
3:03 am EDT

Avast Software antivirus/v.p. n

Hi,

Avast sent me an e-mail, requesting I update my card details for my subscription to re-new.

There was no mention of a charge being placed on my card. What is more concerning that a charge of $1.44 was added then removed, then another charge of $1 was added.

Can you please advise why I have been charged for updating details that were requested by the company in question. Surely this should be a charge incurred by them not me?

Yours Sincerely

S F Wadsworth
Cell +[protected]

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12:09 pm EDT

Avast Software billing charges

I have paid for services which I do not have. I have been bill for them. I call billing and gave the date which I was bill for. They new what dates and the amounts which I was charge on my visa. I have no service from june 2 2016. I still dont know why I lost services. All I did was to go windows 10. I keep calling, and all I get the we will refund or get send your statement. You did not sent me a statement just charge my visa. You have the information. Shirley sharp. Old email - [protected]@yahoo. Ca — new email [protected]@yahoo.com - visa charges april 30 may 2 2016 59.99—visa charges may 9 may10 2016 49.99. Sept 22 2015 74.99 (This is for 2 years). Please return my funds. Ajax, ontario. Canada ps. You started as a great company 2 years ago. Only god know what happen!

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Pensu57
, US
Aug 21, 2018 1:27 pm EDT

I was charged 52.99 for this service that I never ordered. It was deducted from my debit account. I have used the free option but never ordered this service.

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Cabin
, US
Jun 16, 2018 2:46 pm EDT
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What's the difference between Dri*Avast and just Avast?

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Cabin
, US
Jun 16, 2018 2:48 pm EDT
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Replying to comment of Cabin

What's the difference between Dri*Avast and Avast?

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jack de lorme
, CA
May 11, 2018 5:36 pm EDT
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dri*avast has been paid $59.99 2 times for my account [protected] MN on apr 5th and apr 9th I don't
think I should be billed 2 times for the same account . please refund one of the payments
thanks jack de lorme

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Annette Morrah
, US
Apr 06, 2018 12:35 pm EDT

I was charged 79.88 on my credit card and I had canceled this service. I do not have this computer any more and would like a refund.
Thank you, John Morrah
email-jamorrah@nctv.com
Ref# on credit card- 24906418078052467709298
Visa card Annette Morrah

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4:32 am EDT
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Avast Software computer software renewal

On 2/4/16 avast-nexway charged my account $39.99 for a product renewal that I did not even order. I contacted my bank and informed them. During their investigation they discovered this company had also charged me $39.99 on 2/5/15 for renewal also. I did not realize they had done this more than one time. These charges were not authorized and I have called the number my bank gave me and when I call it avast tells me I must go online to get my refund. I have been fighting to get my money back since February 5, 2016. My ticket #315128 for my dispute with avast-nexway. I keep getting a run around from them. I want my full refund back for both charges totaling $79.98. I will be going to the US Attorney General later today if I do not get a response and my refund. I have waited long enough for my refund. By the looks of it I am not the only one this has happened to and continually happens. This company needs to be stopped immediately. When I call to speak to a human about my claim I am told that I can not talk to anyone and that it all has to be done through email. I WANT MY MONEY BACK. I NEVER ORDERED OR USED THIS PRODUCT AND NEVER AUTHORIZED ANY RENEWALS.

Thank you
Joanne Gill

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11:21 pm EDT

Avast Software unauthorised payment

Hi my name Is Maxine. On the 10June 2016 Nexwayand Advast have taken out
$69.99 out of my debit visa account. I do not remember giving my permission
for this to occur.
I downloaded the free Avast to keep my Computer Clean.
I have been in and out of hospital and do not remember receiving any
emails about taking money out of my account.
This sudden payment has now made me short on my rent payment.
Also I read in your thing about a $39.90 payment so why was $69.99
taken out of my account and i would like to STOP any more payments from occuring
Please reply ASAP to this email I am very annoyed this has happened
Thank You
Maxine

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Update by Maxine101
Jun 09, 2016 11:22 pm EDT

I dont know yet first complaint

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Faye Whiddon
, US
Oct 23, 2016 7:52 am EDT

I have had the free Avast for a few months, and decided to cancel and purchase McAfee. I was notified by Avast that there was an automatic renewal in place. I contacted them and advised that I did not order a paid version to begin with, so how can there be an auto renewal. I'm waiting to see how they handle this, since I have received no reply from them.

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2:31 pm EDT

Avast Software support service

I am absolutely fuming. My Nan, a recently widowed vulnerable woman clicks on a link accessible from the free antivirus software because she is frustrated with her slow computer. She pays the amount requested at the beginning. A man calls to deal with her problem but wait surprise surprise before he can finish, he needs more money. I tell her to hang up immediately but she won't listen to me because she strongly believes it's legit because it was a link allowed by Avast. Wrong. She ends up paying £200! They tell her she can cancel within 30 days but they make it near enough impossible... I have never been more disappointed and disgusted in a company. One word - Frauds. You should never allow this to happen, and should be protecting people from this, not taking advantage!

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12:20 am EDT
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Avast Software billing

Dear Sir/Madam,

I am writing to you to explain that I have recently been charged twice for the same avast service. I was charged on the 23rd March 2016 for £34.99 by a company called 'Newway' on my paypal account and have also received an email confirming this. My order number is: [protected]. I was then also charged on the 3rd April 2016 by another company called 'Digital river Ireland ltd' for also £34.99 order number: [protected] receiving again another email from yourselves confirming this. I have not ever authorised this second payment to be taken, so I am confused and concerned as to why this happened. I would like to get this rectified and the money put back into my account. Please can someone get in contact with me and explain how this happened.

Kind Regards

Julie Griffin

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9:54 pm EDT
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Avast Software credit card billing issues

After numerous phone calls, tickets, and e-mails concerning auto renewal of clean up software. I could never get it to work Since it was auto renewed in January I can have now paid for two years of a product I don't want or use. All I need them to do is change my e-mail address to one that is active. Their customer service is useless, particularly concerning anything that has to do with money. When I got Avast Pro for my new computer the confirmation & license key came from a company called Digital River. Apparently, Avast's billing is handled by Digital River. If you are having trouble with billing, refunds, credit card charges, and/or automatic renewals, you need to talk to these people. The confirmation e-mail included the following statement concerning automatic renewals:

Auto-Renewal Plan Terms
By completing your purchase, you have authorized Digital River to automatically renew your purchased license for successive renewal terms equal in length to your initial license term but no longer than 1 year, at the then-current renewal license price (plus applicable taxes) using your payment information provided for your initial purchase, until you cancel.
At least one email will be sent to you to remind you of each upcoming renewal. The Digital River Terms of Sale and Privacy Policy will apply to each renewal transaction. You also agree that Digital River may, upon notice to you, transfer your responsibility for the processing of renewals of your purchased license under the Auto-Renewal Plan to Avast Software a.s. ("Avast"), in which case Digital River will transfer your billing information to Avast or their payment processor, and Avast's terms of sale and privacy policy provided to you in Avast's reminder email will apply to each renewal transaction.
You may cancel your auto-renewal plan at any time by logging into the My Subscriptions portal (access information are included in this email or on the Customer Service Help page), selecting your product, and selecting the option to disable automatic renewal.
Here is the link to their website.

http://www.digitalriver.com

Why the "customer service representatives" leave that out when people ask for help with billing is a mystery.

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Dr. John, D.B.A.
, US
Jul 17, 2018 12:01 pm EDT
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SEE ABOVE.

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Dr. John, D.B.A.
, US
Jul 17, 2018 11:42 am EDT
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Similar complaint about billing error for avast Pro. ! After many years as a user, renewed for 3 years. They billed my credit card 3 times @~$80 for $240 ! Tried Searches to get a Billing Tel. #, got wrong #'s, not available. So used their E-mail link to get a tel. #, no response. Should have used one of the Free Anti-Virus. They changed Service to constant annoying pop-ups threatening if not buy additional expensive & unneeded options - very bad! Dr. John, D.B.A.

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2:22 am EDT
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Avast Software secureline vpn

I am a long-time user of avast antivirus and have no complaints about that service. I opted for their secure line vpn trial program, and when that expired, I bought their two-year full vpn program. I have never been able to connect with it, for whenever I click on the icon, only the trial version appears to tell me that it has expired, and I cannot find any way to uninstall the trial version. Avast is very slow to respond to customer queries, and when they do, it seems that they do not fully read one's questions. They do not seem to know how to resolve the problem. Maybe one cannot use the vpn at the same time as their security program? But why not? Anyway, I have asked them again to resolve this, or if they cannot, to refund my money. They have not responded. I certainly hope that avast keeps abreast of customer issues through publications like yours. Thank you.

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JamesConway
, IE
Jun 03, 2016 8:32 am EDT
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To whom it concerns.
I got a free trial with downloading Avast, then I found it useless so I removed it from my computer but after I had paid about 19 euro for it and I had uninsulated it, they are still looking for money, how can I get my money now and refund my credit card.

If this is a way of doing business then I wished I never downloaded it, I do not have avast on my computer so why should I pay anything for it.

A very unhappy customer of avast.

Kind regards

James

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11:16 am EST

Avast Software payment fraud

Avast is an internet security program that I have used for a few years. I usually let it auto-renew, therefore my banking information is contained within the app, just as with any other billing program.

I was laid off and to ensure I was not billed further for any extraneous charges from any source, I logged into Avast on July 30, 2015 and stopped the auto-renewal. I received an automated confirmation from Avast, dated Thursday July 20, 2015, and time-stamped 6:10 a.m., confirming “We have stopped auto-renewal for your Avast security”.

On August 15, 2015 at 2:07 a.m., I received an email from Avast reflecting my “license” has been renewed. However, please note – the actual expiration date for Avast was scheduled for November 2, 2015. There was absolutely no reason for the renewal to be processed by Avast on August 15, 2015 as I was still a current customer and had approximately 3 months remaining on my current subscription.

Eighteen (18) days after stopping auto-renewal, and well in advance of any potential renewal date, Avast charged my card in the amount of $39.99.

I sent numerous customer service tickets to Avast through their customer service portal and not once did I receive a reply from any representative.

I then called their customer service number of [protected] (they picked up and immediately hung up). I then called again and was on hold a good portion of the 9 minutes. When I spoke with a man (he refused to provide his name) and briefly advised him of the problem and asked for a refund of the unauthorized charge, he stated; “Oh honey, you’re not getting your money back”.

I filed a fraud dispute through my bank and they removed the charge.

At the beginning of March 2016, I was checking my accounts, only to find an Avast charge on one of my never used credit cards! Needless to say, I don't use Avast and would never have charged anything with regard to Avast. I again had to dispute this charge with my bank.

Please DO NOT order or use Avast. They are not even Better Business Bureau (BBB) Accredited, with 464 complaints logged.

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9:07 am EST

Avast Software avast internet security

I had avast internet security months ago which I cancelled. You have billed me two times now. I got it taken off once and now I have been billed again on dec. 28, 2015. Please take it off. My name is sylvia conner
4570 th 151
Sycamore, oh
E-mail is [protected]@outlook.com please put my money back!

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12:38 pm EST

Avast Software software for apple os x - slowing down your entire mac system

Installed Avast Free Mac Security on my iMac. After a week of use the computer started to work very slowly. Couldn't understand why. Then later checked ono Activity Monitor that Avast processes uses 99% of Mac's CPU. Removed Avast Antivirus Software, everything fine now. Just a little warning for those who's Mac suddenly started to freeze. First step, remove Avast Security. Regards

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1:04 am EST
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Avast Software internet security

1/21/16 a pop-up for a update for my online security with avast. I followed the instructions and gave them my credit card info and hit the submit button. all it did was sat "loading" for a very long time and would not do anything else. I re-submitted my order and the same thing, I then tried a two year "premier plan and it wouldn't load. I figured that something was wrong with their sight so I gave up for the time being. Later in the day I was checking my e-mail and lo and behold I was charged 87.75 for the attempts that i had made. I contacted them and of course was on hold for a long time and after explaining my problem I was transferred to another person. I explained that I was o.k. keeping the "premier" package for 39.99 but didn't want the other two which were duplications. The female rep I spoke to couldn't hardly speak english and I had a very hard time understanding her. She was giving me some kind of code and another web sight that I would have to go to. I called my bank and of course they had already withdrawn their funds so I closed down my account to stop them from any more withdraws. I would never recommend them to anyone, their web page wouldn't even install the "premier" package after following the instructions. I am now out 87.75 and mad as hell, and feel I have been ripped off.

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10:34 am EST

Avast Software protection license - double billing

I received an email last December - my credit card was expired to renew my license. I went to my account and updated the credit card - immediately a prompt suggested I should renew the license I did on January 8. I downloaded and used that license. I found a second charge for this renewal license on January 26 - same license number and never used! I have contacted Avast immediately and requested that I get a refund for the second charge - nothing February, March, etc.! I contacted them again in December and filed a ticket as I was instructed to do. Avast has NOT responded to this at all - not a word! No credit, nor refund, no response. I have NOT renewed the two active license protection accounts. Why should I - I do not do business with dishonest companies! If this were Go Daddy, it would have been settled immediately, honorably and with great customer regard. You get none of that with Avast - just ignored!

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12:30 pm EST

Avast Software charged 39.99 on my marine federal union visa jan 3 2016, 8:46 pm

On 4 January 2016, I was notified by MFCU Security that I had been Charged $39.99 on 3 January 2016 at 8:46 PM, by AVAST NEXWAY 415. Today I contacted MFCU and Lodged a Complaint with the Credet Card Division, at this time there no purchasing or tracking Numbers. I will contact Law Enforcement Authorities tomorrow (6 January 2016) and File Criminal Charges if these Charges aren't removed Immediately from My MFCU VISA Account. I am Not and Have Not been Associated with AVAST NEXWAY in over 10+ Years my current Security is Microsoft for Windows 7 Professional... Rodney Shepherd Hubert [protected] [protected]@ec.rr.com

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1:40 pm EST
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Avast Software internet security & total support

I purchased the avast security on 11/19/15 for 59.99. i Called them a few weeks latter to complain about the performance of the hard ware . I was told my PC was cluttered w/crap but I could purchase the total support package that had a teck that goes in & cleans up my pc 24/7 for a year for 179.99. so I got the total support w/the teck guy on 11/28/15. they go into my pc & spend an hour or so cleaning or doing whatever they do. I work out of town so I'm home for 2 weeks & gone 2 weeks. When I get back home the pc is still slow & just not how it was before they got ahold of it. so I call the teck & like before they go into my pc for 2 hours or so but this time they uninstall all the security & total support that I had purchased. I called 3or4 times couldn't get any satisfaction got the run around from everyone I talked to. I had no other option than to start this line of action. stuart adney

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8:05 pm EST

Avast Software automatic renewal

Back in 2014 I purchase an online Anti virus . I received on email 12/3/14 that my debit card was expired and I needed to update my information. I did not updated the information, because I did not want to renew. On 12/11/15 Avast debit my account for 64.99 . When I called customer support, I ask them how they charged my account with an expired card. The agents reply was "your bank gave us the information." (really?) They are aware that the banks renew card for 3 year expiration dates. After speaking with my bank Avast had to physical key in the information. I will be filing a complaint with the Attorney Generals Office. Be aware of Avast for Credit Card Fraud!

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9:42 pm EST
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Avast Software unauthorized money was taken out from my bank account

Hi my name laszlo bereczky and I live in australia queensland. On the 27th of november my daughter noticed that avast-nexway [protected] fra took money from her account 69.99 dollar. We never received any letter from avast about asking to renew our antivirus protection. Without our permission they took the money and we never received any order id. They could not have sent out any letters by email because our old email address is no longer working. We changed internet company and we never confirmed with avast the new email address. So now I can't even write a complaint letters because they asking me the order id witch I don't have one since I never made the order. And I don't see any other email that I can contact avast. The free 27 call service is just works inside america and I now have to talk to them by phone but it is difficult because of the time issues. Please help us we want our money back and we do not wish to stay or use avast antivirus protection anymore. We never get any letters from avast. Thank you laszlo bereczky

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4:19 am EST

Avast Software unauthorized charges

Do not have anything to do with avast security and digital river agents who have been taken over by the russian mafia, it seems. They will not even answer their 'contact us' useless web site facility and that is after six attempts; absolutely abysmal system which over five years has sometimes been slightly problematic. After you have paid they keep sending automatic notices that 'you need to upgrade, - and that is after you have inserted the license number—and even that is hard to find when you have paid. Good program, lousy admin. I must be a glutton for punishment sticking with them and I hope my bank is able to recover some money. Two extra debits of $49.99 from my bank on the 10th and 11th of november after initial payment in october. My bank is making a fraud case. At least kaspersky can be contacted by phone in australia and have a sydney office. Be warned— and I will change to a more

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5:55 pm EST

Avast Software cleanup

I did not want to renew my avast cleanup. Money was taken out of my account 11/1/15 and I followed the rules, signed into my google mail which I never use and submitted a ticket to refund my money, I did not want to renew and have cancelled it but it won't cancel until next year. 12 days ago I submitted request #15603, then a few days later I submitted another request to get a refund and still no response. Trying to contact anyone is impossible. The toll free number is for technical support only. I am very disappointed to say the least and will stop recommending the service. Please refund my money.

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11:56 pm EST

Avast Software supossed software?

I just saw an unauthorized charge on my discover card. No phone number for me to call and ask what, where and when so I googled it and came up with many others who have experienced charges from these avast people. But no info on how to reach these people. I will take it up with iscover and hopefully they will reverse charge and investigate further. The charge was on 10/21/15 biller was dri*software avast. @comordmn

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Virgie Bartee
, US
Apr 19, 2016 10:02 am EDT

I had the same thing happen 4/14/2016, , have used the free version for years NEVER authorized for a paid update, but they debited my account 85.58, ,

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Most discussed Avast Software complaints

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