Hi all! Today I was surprised how this company (Avanti) acted very rude and unprofessional towards their customer. During one hour of experience with them when I checked my cell phone call out log I happened to call them 7 times and still didn't get any result, even though I was trying to work it out with them but they was not willing to listen. Making long story short on 09/02/08 they issued RA (return authorization) for above mentioned defective item but they told me I don't have to do nothing but now they telling i was supposed to send the defective item to them to issue a credit after when I waited 2 months to get compensated. I copied and pasted the email that I wrote to them after the incident happened, so feel free to read.
Writing regarding an incident just happened few minutes ago about reference # 24641. Unfortunately, I didn't get a chance to get a name of that woman in service department. She was extremely rude on the phone, was not cooperative, was not listening customer's needs and worst of all she yelled at me and hang up. Quote "I refuse to help you!" What kind of professionalism is this!!! So this is me writing this up to you just to make this incident official (this email is being documented, so no reason that you might say that you didn't receive any email later on). After when I got hanged up I called several times to speak with anybody but they all transfered me around and nobody wanted to speak. Please make sure forward this email to your manager David Conboy. 1pm 11/06.