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2.5 77 Reviews

Auction.com Complaints Summary

23 Resolved
36 Unresolved
Our verdict: Engaging with Auction.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Auction.com reviews & complaints 77

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Auction.com Auction.com Review: Frustrating Experience with Incorrect Purchase Agreement and Missing Earnest Money

I recently participated in an auction on Auction.com, which I found out about through an email and online advertisement. At the end of the auction period, I received an email from the Auction.com team congratulating me on being the highest bidder and meeting the reserve price for the property in question. I followed their instructions and wired the earnest money amount they requested.

The next business day, I received a Purchase and Sale Agreement that needed to be signed immediately electronically to make the purchase legal. However, the copy of the agreement contained incorrect and/or unchecked information regarding my choice of closing agency, which was not listed at all. This was contrary to the verbal reassurance I received from an Auction.com team member over the phone. I needed a corrected copy of the agreement that reflected my choice of closing company and set up an escrow account to administer and transfer the so-called "Cash Sale" amount.

I was told that it would take 7-12 business days to receive the agreements signed by the seller. However, almost a month later, I had not received the signed agreement bearing the seller's signature. Instead, I received an email notification stating that I had requested the cancellation of the pending contract agreement, and therefore the agreement was null and void.

I am currently working with a law firm to file a temporary junction and complaint to extend and form a class auction complaint in Texas to stop Auction.com and its parent company, Ten-X LLC, from conducting business. It seems that no one knows what happened to the $10,825.00 earnest money I wired following the Auction.com instructions to the designated bank account outlined elsewhere in Auction.com documents. It is a frustrating and disappointing experience, and I would not recommend Auction.com to anyone.

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Auction.com Mixed Experience with Auction.com: Delays, Unexpected Costs, and Surprises

I gotta say, I've had some issues with Auction.com. Like, I get that I'm bound to the contract as a buyer, but it seems like the seller can just do whatever they want. I mean, I've had delays that went way beyond the 30 days they said it would take. And then there's the winterization companies they use - they've straight up destroyed front doors and frames just to get in. And then they post notices on the door saying they'll secure the property again. Like, what the heck? And don't even get me started on the crazy closing costs. I had to pay $600 just for a smoke detector installation and inspection. And that was after I was already charged $900 for other stuff. And the lawyer for the seller thought it was all justified.

But, I've bought 5 homes through Auction.com and I haven't been burned yet. I do all the work myself, though. And there's always some surprises along the way. Like, I saw a listing for a tri-level that said the pipes might be broken and water was coming out of the windows. That's gonna be a mess to deal with. But, if you know your market and estimate high on what you think a house will need done, you can make it work. Just make sure you pay all the utilities before you close so you don't get stuck with the bill. And don't forget about real estate taxes and insurance - they can eat into your profits if you plan to flip. And your real estate agent is gonna want 6% commission, so keep that in mind too.

Overall, I think Auction.com can be a good option if you're willing to put in the work. But, if a property gets too expensive, just stop bidding. I've seen some properties that have been listed for months and they still won't sell. I don't know why they don't just set a reserve and be done with it. And, if you do decide to use Auction.com, just be prepared for some delays and unexpected costs.

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Auction.com Shady Bidding Practices and Suspicious Reviews: My Experience with Auction.com

Hey, so I signed up to bid on this property on Jun 14, but I didn't actually bid on it. I just wanted to check out more information about it, you know? But then I got an email saying that I won the auction! What the heck, right? And get this, the email said that I put in a proxy bid of $200,000 when I registered, but I didn't do that either. Even if I did, the winning bid was $235,000, so how could I have won with a lower bid? I called customer support and they said my proxy bid was actually $280,000! That's crazy, I never even bid on this property. I had to send them a screenshot of the email I got to prove it.

This whole situation has been super stressful for me, and it seems like this company has some major issues. I mean, if you look at the reviews on their site, all the 5-star ones sound fake. Like they were written by people who were paid to write a positive review. And get this, I was talking to my landlord about it and he said he was bidding on that same property too! He owns a bunch of property, so if auction.com looked him up they would see that. My theory is that they were using my account to shill bid and get my landlord to pay more, but he stopped bidding too soon and they ended up using my account to win the property. I know it's just speculation, but it seems like it could be true.

Honestly, if this company was legit they would show everyone who's bidding and what their bids are, like eBay does. That way we could all see what's going on and make informed decisions. But no, they keep everything secret and it just seems shady. I wouldn't recommend anyone to use this company.

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Auction.com My Nightmare Experience with Auction.com: A Warning to Potential Buyers

So, I gotta tell you about my experience with Auction.com. I won an auction for a house near my property in January 2019. The listing said I had to pay for title insurance premium and take responsibility for the city inspection issues. I talked to the City and knew what I was getting into, so I sent in my paperwork and down payment. I got the HUD to close, but then I saw the cost of title insurance in the column saying I would pay for it. I was not happy about that, so I complained. It took them five weeks to give me a new closing date, which they missed, and we had extension upon extension because THEY couldn't get someone to sign the agreement.

Meanwhile, the city sent me a reminder about the inspection from a year earlier, and I was told the seller wanted to fix the issue (even though I was obligated to fix it as per the original contract). By June, nothing had been done. By July, I gave them the option to send me a "hold harmless agreement" or give me a credit so I could get the work done myself (it was right down the street). By August, they said okay to both, which was promising.

THEN they got another fine from the city in August (grass too long, because they stopped the maintenance visits on the property), and they agreed to pay the $180, but had me be "liable for any and all fines" from the city inspections prior to the August sell date. I asked them to send me a list of these fines, but they couldn't. I said I wouldn't be responsible for things that I didn't know about and that were clearly their fault for not maintaining the building while they were farting around with the close.

We went back and forth with emails until November, when I threw in some legal language in my emails like "Changing terms of contract," "lack of good faith," and "Fraud." I finally got my deposit back in February of 2020, 12 months after I sent it in hoping for a quick close. Now, 7 months later, the house still sits. It's vacant, not on the market, and an eyesore.

I gotta say, I'll stick with Craigslist. Auction.com was a real headache.

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Auction.com Nightmare Experience with Auction.com: Delayed Closing, Water Damage, and Lien Certificate Issues

I gotta say, my experience with Auction.com was not the best. I mean, their agents were helpful and all, but the buying process was a real headache. I won a bid back in October of 2014, and I'm still waiting to close on the property. Can you believe that? It's been almost a year! The owner of the foreclosed house is Nationstar Mortgage, and their closer hasn't bothered to contact me once to let me know what's going on. I mean, come on, a little communication would be nice, right?

The settlement company told me they were waiting for the title company, Solutionstar, to send the lien certificate, but I don't buy that story. I got the lien certificate in just five business days, so what's the holdup? They sent me a closing date extension form twice, which I signed, but I still didn't close on the house on the proposed date. My money is tied up, and I could have bought other properties by now. It's frustrating, to say the least. I just hope I get my money back if the bank tries to cancel the sale.

Update #1: So, I finally did the online settlement, but it was two months late. And when I got inside the house, I found out there was major water damage, a stolen HVAC unit, and stolen pipes throughout. The neighbors said the bank's assigned contractors looked suspicious. I mean, what a mess!

Update #2: And it gets even worse! I found out the hard way that the house isn't even in my name yet, after two months! My electrician went to get a permit on the house and was told he couldn't. I went to the city permit office and found out why. Turns out, the settlement papers were rejected by the recording office because the lien certificate had expired by the time it got there. No one bothered to let me know, and I don't think anyone from their office did anything about it. I had to call the office manager to complain and ask them to get the problem fixed ASAP. It's been four weeks, and I'm still waiting for the house to be recorded in my name. What a nightmare!

Overall, I wouldn't recommend Auction.com to anyone. The buying process was a complete disaster, and I'm still dealing with the aftermath. If you're thinking about buying a property through them, my advice would be to stay away.

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Auction.com Auction.com Review: A Total Letdown for House Hunters

I gotta tell ya, I was pretty excited to check out Auction.com. I mean, who wouldn't want to snag a sweet deal on a house, right? But let me tell you, it was a total letdown.

First off, those opening bids they post are a total sham. They get you all hyped up thinking you're gonna get a steal, but in reality, those bids are nowhere near the minimum the bank will accept. I've bid on several properties and every time, I had to bid it up quite a bit just to be in the running.

And don't even get me started on the condition of the houses they're selling. Most of them are in pretty rough shape and need a ton of work. But even with all the repairs needed, they still hold out for full price like they're in tip-top shape. It's ridiculous.

I've seen the same houses up for bid over and over again, sometimes for months on end. And even when they say it's sold, it'll show up on the site again the next week. It's like they're just messing with people at this point.

Now, I did hear from someone in my area who supposedly got a good deal on Auction.com, but I don't know the details. So I guess it's possible. But from my experience, it's just a waste of time. I wouldn't pay full price for a house I can't even go inside to check its condition. You might as well buy one off the regular market in that case.

Overall, I'd say Auction.com is a pretty crappy company. Unless you want to get ripped off, I'd steer clear.

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Auction.com Auction.com Listing Full of Lies: My Experience with a Foreclosure Property

I gotta tell ya, I made an offer on a foreclosure property that was still on the MLS. I knew this property like the back of my hand - I knew the past owners, the condition of the property, and everything. It's got 1.15 acres, but let me tell ya, only 8 feet of that is in the back of the house. That's right, no backyard to speak of. But that's not a problem for me, I'm planning on renting it out anyways.

Now, the county property records say that there are two buildings on the property, but that's not true. The owner actually removed the metal building, leaving a big ol' foundation that's big enough for a basketball court. But the records won't reflect that until next year. And let me tell ya, some states have a right of redemption. In Alabama, it's a whole year. That means the previous owners have until May of 2016 to "reclaim" the property if they've got the cash.

So, I made a counter offer to the bank - cash, no inspection, quick closing - but they didn't accept it. And now, the property is on Auction.com. But get this - the listing says that the property has 23.4 acres, and the pictures of the backyard are actually of the neighbor's property. I tried to contact their "customer service" about these errors, but they haven't done anything about it. So basically, the listing is full of lies.

But I did my due diligence, and I contacted the county to confirm the property lines and the fact that there's only one building on the property. But let me tell ya, you better check out the property in person and double-check the information that Auction.com has on the listing. And you better check out the redemption period for your state too, 'cause they don't mention that on the listing either. Most people don't wanna deal with that kinda uncertainty.

So don't be a schlep and bid on a property that looks good in the pics, but has all kinds of problems. The property records are wrong, the backyard pics are fake, and the previous owners can still reclaim the property until May 2016. Better do your homework before you bid!

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Auction.com Beware of Risks: Buying Properties from Bank-Owned Websites

This website is a partner of the banks and they sell properties that are not able to be sold in the regular real estate market. They don't have to tell you if there are any problems with the property, like black mold or a bad title. If you want to bid on a property, you have to agree that they are not responsible for anything that might be wrong with it. Most of the deeds they sell are "general or special warranty deeds," which means that the title might not be clean. This means that there might be liens on the property that you will have to pay for. For example, if the property owes $200k in back taxes or condo assessments, even if the property is only worth $100k and you win it for $90k, if you 'buy it' and a lien is attached, YOU NOW OWE THAT $200K LIEN! Or let's say the bank foreclosed on a condo and assessments are attached for a new roof of $50k, you are now stuck with that bill. Or in some cases, like in Miami, county codes may require the property be brought up to code (because it isn't to code) and you could get stuck with that bill for tens of thousands - maybe you have to pay to raise it if it's in a flood zone, etc. The banks are not honest and they try to trick people into thinking they are getting a good deal. They might even wait a few years to tell you about any problems so that you can't sue them. I don't think you should buy a house from this site because you have no protection. The banks own everything, like the courts and the politicians. They won't shut this site down because they are making money. If you want to buy a property from this site, you should hire a lawyer to check everything out and get title insurance. Don't buy anything from this site unless you know what you are doing.

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Auction.com Buyer Beware: My Experience with Auction.com

So, I was trying to buy this house that was a repo. The bank had 10 offers, so they decided to put it up for auction on auction.com. I placed my bid and "won" the auction. But then, things got a little complicated. I received a call asking for my personal information, such as my name, address, and broker name. I also had to sign a contract within 2 hours, send money via wire within 24 hours, and submit paperwork within 24 hours as well. But then, my winning bid of $115,000 jumped to $120,750. I was confused and asked why. They told me it was a buyer's premium, which was their fee. I had to pay them $5,750? That seemed like a lot to me.

Then, I received the contract, which was 52 pages long. I had a friend look it over, and it seemed fishy. The inspection had to be done before signing, but the utilities had to be turned on for the inspection. I couldn't inspect the property before the bank officially accepted my bid, which they had 15 days to do. I wasn't willing to risk losing $6,000 if something was wrong with the house. When I asked auction.com's Lindsay Wyatt about it, she said she wasn't a lawyer and couldn't interpret the contract. I told her my friend and I interpreted it as fishy, but she said they weren't lawyers either. She also said we couldn't inspect the house because it was occupied, but I had viewed it 3 weeks ago and nobody was living there. She didn't believe me at first, but then she realized I was right. She couldn't answer my questions and told me to call the bank's realtor. The realtor was also frustrated and said he'd call the bank and get back to me, but he never did.

Then, Lindsay emailed me saying they rejected my offer. I asked if it was the bank, and she said yes. She needed me to email her a cancellation email saying why, but I never got a reply. Four days later, she called me and was very rude, saying I needed to email her with the reason for cancellation by the end of the day. I said I would try to do so, but she was very pushy and rude when she wasn't making any money.

Overall, I would say buyer beware when using auction.com. The process was complicated, and the fees were high. The contract was fishy, and the customer service was lacking. I wouldn't recommend using this website for buying a house.

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Auction.com Auction.com Review: Too Many Risks and Issues Involved in Buying a Home

I've read through all the other reviews and they pretty much sum up the situation with Auction.com. However, I wanted to share my own experience with the site.

On December 20, 2017, Auction.com held their 4th or 5th auction for 356 Cypress Drive in Mastic Beach, NY. Every auction so far has ended with the reserve not being met, even with Auction.com bidding for the seller. But if you're unlucky enough to win, you'll have several problems to deal with.

First off, the house was condemned by the Mastic Beach code enforcement. By the time the issues were resolved, there was a mold problem due to burst pipes. The house had been in foreclosure for 9 years, so you can imagine the condition it was in.

Currently, there are several renters in the building and we all know what happens when they are evicted. The bank offered them a lot of money to move out, but the offer was a joke, so everyone is still there. If you go to the New York ecourts Supreme court and look up Rob Metel, you'll see that he has a motion on the calendar in April 2018. This means that the renters will be able to stay in the house for at least until then, and you'll have to evict them, which will take several months.

Auction.com knew all about this, so the new owner will be waiting at least 7 months to get in. By that time, you'll need a lot of money to beg the current renters not to destroy the home or have even more money for a full rehab. After you buy it, you'll also need to deal with the town and lots of issues that are still open.

If you want to get out of the sale, the 95-page document favors the seller, so you're pretty much screwed. Not all homes on Auction.com are like this situation, but this is a bad deal at just about any price.

My advice is to pay the current homeowner $100 to let a home inspection company come in and look around. This will be the best investment you'll ever make. And make sure to find out about any liens on the property before you place a bid. Lawyers charge $350 an hour for a reason, so get a real estate lawyer, not a slip and fall lawyer.

My gut feeling is that after a few more auctions, the property will end up back with HUD. And about the pipes that burst, the home is now almost all electric, so you'll go broke heating it in the winter.

Overall, I wouldn't recommend Auction.com for buying a home. There are just too many issues and risks involved.

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8:06 pm EDT
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Auction.com They have are home listed for auction its not for sale

They have are home listed for auction as a bank owned repo. We paid cash for our home and got title insurance warranty deed etc. We as well as the title insurance company and realtor tried contacting them before the auction and told them such no reply no call backs etc. Now I am paying more than twice as much for homeowners insurance as they consider the pictures as well as the bank repo statement from auction.com to be possible! they said get them removed! this is flat out fraud! the police and realestate comision should arrest these people and close them down. We have people coming to our home trying to see it before they bid. Now the bidding is underway! what a scam!

Desired outcome: REMOVE LISTING NOW!!!!!!!!!!!

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7:53 pm EST

Auction.com Frauds. The bid against you and so do real estates, and there attys to get the price up to the reserve pricve..

My home has been up 5 times on auction.com. The hold situation is a fraud BUYER BEWARE is what I have been told by auction.com Craven O says owner. He called me. Phone no. says he lives in Canada. [protected].

Island Advantage RE is also with this trying to sell an 80% destroyed home. Over $280,000 worth of personal property destroyed. I have called and notified LI MLS. Will send them the pics.

OIL burner explosion, black mold, termites from roof and gutters leaking into the attic and walls.

Was told by them, they would rather burn down then sell to me. I have offered to purchase as the true price, minus the damages.

6/2006 they foreclosed, in 1/2007 I went into bankruptcy because they had all my insurance money. My home had flood. BUT, how did they not tell the Federal Judge or Federal trustee, they gave them $33-34,000, that I didn't owe. I knew nothing about this at all. 8/2006 until 3/2015 in court until now. Begged Judge Farnetti NYS Supreme for decision before my daughter died. Had to fight for this. DENIED. How much would it have taken to prove I did not live there. My daughter was not home.

I continued to pay my mortgage month after month, having NO IDEA my home was foreclosed on.

Judge Farnetti refused a Traverse Hearing to prove my daughter was not served, and I did not live there. This atty knows this.

Said my daughter had Brown hair, 5'3 and 115 lbs.. Interesting because my late daughter 2019 was a blue eyed BLOND, 5'8-9 and 140-150 lbs. Never showed she wore glasses. Blind without. They moved into that house 9/2006 having no idea and we spent about $200,000 in repair and we did them. How in their right mind would do this if they didn't own. FRAUD. Not allowed to face your accuser, but in CRIMINAL COURT, YOU CAN. Per our United States Constitution. Taking to DA and atty General office. They have, I understand, a dept for process server fraud. Sewer service. I DIDN'T live there and at the home served my daughter was not home, ID didn't match and neither did name. Could we get some honesty in the country? Atty Kbuckle and Tod but know the truth but refuse to left all bidders know the truth. Flippers my family lives next door and we won't allow a piece of wood over damages. We will make sure it's done correctly...

My granddaughter live there from 9/2006, until the oil explosion 9/2021. She now has no mom, no house, and none of her personal things her mom gave her. Death 2/2019 and Oil explosion 9/2021. The atty for the bank and owner know for a fact the coming issues but refused to do anything. Tenants can't buy boilers, re roof house, put new gutter UPI was fighting in court and paying attys. Anyone wants to help...?

Please, don't hurt yourselves and purchase the fraud properties. On auction.com say house worth $507,000. Not even when in perfect condition.

Auction.com knew this is the GOD's Honest Truth... I can show pics... I have allowed investor in to see the damages.

Said would not be worth $50,000. Land worth that, but taking the house down, EPA oil in the ground, black mold, termites, shinges to remove under siding, electric service panel oil filled, plumbing in slab breaking. Water from roof gutters running down ceiliins and walls.

I ONLY want this house, because my late daughters soul and spirit is in the house we can feel her. I will basically have to tear the house down and get experts for the siding, Black mold, and oil issues.

Not worth it but is't my granddaughter home with her late mom.

Desired outcome: Would like to purchase at the true price and stop auction.com from all the fraud, and bidding against someone to get the reserve met. True pic and descriptions. Attys, RealEstates, auction.com know the truth. Fraud

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Update by widow,RN
Feb 21, 2022 8:46 pm EST

Your site said resolved. No one has done a thing yet. To new a complaint..

Beware of Island Advantage, TODD owner, Mark Knuck atty, and auction.com Carven O all frauds and bid against your bid. No, the extreme damages and lie to you.On the buyer beware. You know the truth you should have to inform Also dauughters spirt and soul is in the hoouse. My Granddaughter is having a very hard time. Owed nothing and that doesn't matter. Judges and bank atty can pay anything to win.. Banks atty was from PA and being paid $1500.00 hour how can we get justice.

JUDGES ALL SHOULD BE FORCED TO ALLOW TRAVERSE HEARING to prove service. 2006 to finding out in 2015.. How could that not be a fraud. Judges are being paid off. Last election here in Suffolk County NY. There were 8 people up for 8 seats. Not one person against them.. Is that a election. Cock Roach could have walked accross the paper and won. This is all over the county today... All us to face our accurer...I did not live at the home served,had not in 3 years prior. My daughter was living in the home, that's why they served. This in itself is not legal. BUT MY DAUGHTER WAS NOT HOME, wrong ID,and name appeals court deminium meaning of no importance. Appeal courts are just rubber stamps for judges.

Force judges to do their own work also, mine Judge farnetti nevr came out of his office, 4 years. He lawclerk Evan was the only one we saw.. He's moving up the ladder hurt more people and made more money for the next party elections... Report and no one cares.. We the American people need to fight for our rights they are gone. Republican or Democrats no one cares.. It's money and power...

Update by widow,RN
Feb 21, 2022 8:03 pm EST

Customerservice.com is another fraud. Real Estates Island advabtage, owner TODD. atty Knuckle, and auction.com. Your also sell in Real Estae offices. The pic is really pretty little ranch and nice neighborhood, East Setauket NY 11733. Remeber tyou can't sue someone telling the truth.

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6:11 am EDT
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Auction.com I won a house but not same as pictured

The house pictured on the website and the house I won was defferent. The official address was wrong also. The house was in another naborhood. I called Auction.com and they said read the contract and if we have the wrong house or address it's ok as long as we have the right legal description. The lady at the house I thought I won said she called Auction.com and they did not correct the problem. I read negative things about Auction.com but thought I would give them a chance. Well you live and learn. Thanks

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2:07 pm EST

Auction.com illegal lockout criminal trespassing and theft

8744 N Auriga Way was auctioned off on December 13, 2017. I was still living in the house and in the process of moving. I still had my belongings, pets, food, medical supplies, financial records in the house. On the 14th I was signing a lease on a temporary apartment and when I returned I was locked out of my house, my pets we're gone and some personal items were missing. I called the police, I called the mortgage company and no one will could provide me the information on who purchased the house. Where is my stuff and pets. How can I be locked out without any contact. My name was still on the title.

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widow,RN
Setauket, US
Feb 21, 2022 8:16 pm EST

Have heard this from my adjuster. Make sure you lock your home well and cameras all over. This person is having problems geretting even her insurance money for her damages because they got rid of them.. NYS yoou legally have to take to LABDLORD TENANT COURT to evict someone. I have heard for thes forecloser atty they don't need to. The law is Landlord tenant court for evictions...

But judges in foreclosure court are paid off by the banks and these powerful attys. You can't afford. We have no one to go to to get somethng call honesty..

Regular tenants have more rights in NYS, Suffolk County Courts...My home they brough into and stole things...Todd know but not his Real Estate person.

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8:43 am EST
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Auction.com auction on a property no longer for sale/available. I am the owner.

Good Morning,
RE: property 99 Benedict Road Warwick RI 02888.

I am extremely over the edge with your companies unprofessionalism. My property as of November 10th, 2017 has been off the market due to a bankruptcy we filed. The attorney knows, the mortagage company is aware and there is a "Stay" on our property. Your company has been notified via email and telephone regarding this matter. To date, no resolution has been accomplished. My property is still listed to be auctioned November 29th, 2017 and customers although it is a Felony, have been showing up at my property asking questions. This auction is scheduled for next week. I will press and file a formal complaint based on the lack of interest on a time sensitive matter. Also for the safety of the occupants in my home. I am requesting for my property to be removed from the auction and or any advertisement on the internet or any other listings.

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8:22 am EDT
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Auction.com Won Bid/Lost House

I was called with in minutes of winning the bid. This Property was 2317 Catalpa St Waukegan IL. I was instructed to print all the paper work and have earnest money delivered by the end of the next business day. I did not have access to a fax machine, so I contacted the person who was handling my transaction. Her name was Heather, she instructed me to scan all signed documents, the receipt of sent earnest money which I had wired transferred that very day, and scan along with the signed documents and e-mail all to her e-mail address, she then stated that if there were any problems she would call me the next day. Since the end of business day would have been on a Friday she stated she would contact me on Monday when she would return to work if there were any problems. I did not receive any calls, a week went by and 0 calls came from Auction.Com so I of coarse assumed that everything arrived as asked. Then all of a sudden a week later I get a call stating that they were still waiting on the documents and earnest money, however it was not the person who I sent the documents to. I returned the call asking what the trouble was, then I was told they did not receive my documents, I was like how can that be I e-mailed them as directed to their associate Heather, well there was the problem she had been out sick for the last week and did not notify anyone to handle her current work load. Apparently she returned to work that following week, I was out of touch as I was lead to believe that everything was in order, I became ill myself and access to voice mail and e-mails were left unchecked. However with the information provided to me the closing was not going to take place for another 4 weeks, and since I sent them all the documents, and they had my money I was not expecting any more surprises. Well when I got which was one week I started to receive calls that I needed to call this Heather, that the proof of funds from the bank that I scanned like all the other signed documents was told that the picture of the proof of funds was to small. I am like really you have to be joking since all the documents I scanned were sent through e-mail the exact same size. By the time I was able to start to call I get an e-mail stating that the cancelled the deal because I did not respond in time. This huge company cannot enlarge a scanned e-mail, besides that they had my money the closing was not scheduled for another three weeks what was the big hurry all of a sudden. How come the very week that all the paper work and earnest money was sent, and Heather was out sick how come there was no urgency then. I tried calling the Attorney who I wired transferred the earnest money too I received no response and was unable to get a hold of anyone at Auction.com to provide answers as to what happened. The house never went back up on Auction, or did it go back on the market at all but as I checked the tax records the house now belongs to a person who lives in my same town who is a real estate house flipper. Some how I believe this person was able to push me out of the deal with the help of Auction.com so he could steal this opportunity. This happened at the end of June beginning of July last year. I had plans for this house as it would have been my first time buying a income property. It was a cash deal at which I had the cash available and there was not going to be any issues on my part for this completion of this transaction. But some how they created this phatom problem that cost me the deal. And now have suspended my account. I tried to call and they put all fault on me.This was clearly a mistake by there associate since I did everything as instructed, this person being out sick did not inform anyone of her current transactions, so either this was done to cover up her mistakes or this was to help this other person to get the house instead of me. I would have made over 50, 000 on this deal and because of this I lost that potential income and have been unable to find another deal for this same cost. They screwed up and I paid for it

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7:25 am EST

Auction.com The worst ever!

I found a nice property on auction.com. After several bids, my bid was finally taken. I was supposed to get a notification email from them, but received nothing. So I contacted the Auction.com and they told that my bid didn't go through. I told that they are probably mistaken, because my bid was taken. Person I spoke to was horribly rude and impolite. I'll never do business with them again! What's wrong with these people? At first I was so happy, but they ruined my mood! Very unprofessional company.

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8:39 pm EDT

Auction.com Worst experience buying a house ever!!

Anyone thinking of buying a house on auction.com please think twice! I bought other houses at auctions from other companies online and they were all first rate but auction.com is the pits. First off the bank who put the house up for auction didn't even have a deed to the house from the sheriffs sale. Took me over two month to close on the house. Calls to auction.com went to voice mail with no return calls, only found out from closing company on what was going on, then once I got to close they were supposed to contact me with a code to lock box so I could get in. 5 phone calls and 2 emails later still no reply. Luck I'm a locksmith and got in. Auction.com is one big joke!

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11:48 am EDT

Auction.com Wrong Information

Auction.com had a Foreclosure on there site today 727 Clavery Church Road Mt. Gilead NC the auction was to end at 11:30 the Bank that had Foreclosed on the Property Keep running up the bid to get what was still owing on the Property I know it was the Bank because they change the amounts from 5000.00 to 2500.00 each time if the action ends at 11:30 then it needs to end at 11:30 . Also they need to go look at the Property Thieves and Vandals have broke into it and stole the Heat & Air Unit broke all the windows out and took the well pump out the well is not even on the Property there is at lease 3 dumpsters of Trash in the Yard and you can not even see the house with all the brush and trees grown up around the House it will cost at lease 40, 000.00 to get the house livable again the pictures they showed of the house is from 2005 GIS map the County has they did not even go out there and take a picture of it talking about some false advertising going on. I hope if someones did buy this Property They will go look at it before they put any money down on it, No bank in there right mind with finance it .

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10:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Auction.com False listing information

The property listed on Auction.com 4122 county road 227 Bedias, TX 77831 is listed incorrectly. I've told them for a month now. The listing agent knows the information is incorrect she tried the same thing with someone else 2 years ago. They refuse to change the details and the way its listed it can't be sold.

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Auction.com Customer Reviews Overview

Auction.com is a popular online real estate marketplace that offers a wide range of properties for sale through online auctions. The platform has received numerous positive reviews from satisfied customers who have successfully bought or sold properties through the site.

One of the most commonly cited positive aspects of Auction.com is the ease and convenience of the platform. Users can easily browse through a large selection of properties and participate in auctions from the comfort of their own homes. The site is also user-friendly and easy to navigate, making it simple for even first-time users to find what they're looking for.

Another major benefit of Auction.com is the transparency and fairness of the auction process. The site provides detailed information about each property, including photos, property reports, and other relevant data, allowing buyers to make informed decisions. Additionally, the auction process is designed to be fair and transparent, with all bids and offers being displayed publicly for all participants to see.

Many users also appreciate the customer support provided by Auction.com. The site offers a range of resources and tools to help buyers and sellers navigate the auction process, and customer service representatives are available to answer questions and provide assistance as needed.

Overall, Auction.com is a highly regarded online real estate marketplace that offers a convenient and transparent way to buy and sell properties. With a wide selection of properties, user-friendly interface, and excellent customer support, it's no wonder that so many users have had positive experiences with the site.

Auction.com In-depth Review

In summary, Auction.com is a platform where people can find and bid on properties. It is good for people who want to buy properties for less money than usual. But, it is important to know how to use the site and understand the rules. Now, let me talk about different parts of Auction.com.

Website Usability and Design

  1. Navigation and Layout: Website is easy to use. Finding things is simple because menus are clear.
  2. Mobile Responsiveness: Site works well on phone too. You can look at auctions and bid from your mobile.
  3. Search Functionality: You can search for properties by location, type, and price. It is very helpful.

Auction Inventory and Selection

  1. Variety of Properties: Many different properties to choose from. You can find houses, apartments, and more.
  2. Geographic Coverage: Auction.com has properties in many places in the United States.
  3. Types of Auctions: They have foreclosure, REO, and other types of auctions.

Registration Process

  1. Ease of Account Creation: Making an account is easy and fast.
  2. Verification Requirements: They ask for some information to make sure you are a real person.
  3. Access to Auction Information: After you sign up, you can see all the auction details.

Bidding Process

  1. Clarity of Auction Rules: Rules are explained well, but you should read them carefully.
  2. Bidding Interface: Bidding is easy with their system. It is clear how to make a bid.
  3. Real-time Updates and Notifications: They tell you right away if someone else makes a higher bid.

Property Information and Listings Accuracy

  1. Detail of Property Descriptions: Descriptions give a lot of information about the properties.
  2. Quality of Photos and Virtual Tours: Photos and tours help you see what the property looks like.
  3. Accuracy of Property Valuations: Sometimes the prices are right, but you should check with other sources too.

Pricing and Fees

  1. Buyer's Premium and Other Fees: They add extra fees to the final price, so you should know this before you bid.
  2. Transparency of Total Costs: They could make it clearer about all the costs you will pay.
  3. Comparison with Traditional Real Estate Costs: Usually, you can save money compared to buying a property the normal way.

Customer Support and Resources

  1. Availability and Responsiveness: Customer service is there to help, but sometimes they take time to answer.
  2. Educational Resources for Buyers: They have guides and articles that teach you about buying at auctions.
  3. Dispute Resolution and Support Services: If there is a problem, they have a process to fix it.

Closing Process

  1. Efficiency of Transaction Completion: Closing the deal can be quick if everything is in order.
  2. Assistance with Paperwork: They give some help with the paperwork you need to do.
  3. Communication of Closing Steps: They tell you what you need to do next to finish buying the property.

User Reviews and Testimonials

  1. Customer Satisfaction Levels: Some people are very happy, but others have had problems.
  2. Success Stories and Case Studies: There are stories of people who got good deals on properties.
  3. Complaints and Resolutions: When people complain, Auction.com tries to solve the issues.

Security and Trustworthiness

  1. Data Protection and Privacy Policy: They say they keep your information safe.
  2. Accreditation and Industry Compliance: They follow the rules of the real estate industry.
  3. Reputation within the Real Estate Industry: Many people know Auction.com, and it is a big name in the market.

Payment and Financing Options

  1. Accepted Payment Methods: They take different ways of paying, like wire transfer and cashier's checks.
  2. Financing Assistance or Partnerships: They can connect you with companies that help with loans.
  3. Escrow Services: They use escrow to keep the money safe until the deal is done.

Post-Auction Services

  1. Property Management Resources: They give information on how to take care of your new property.
  2. Recommendations for Renovation or Repair Services: They can suggest companies to fix or improve the property.
  3. Resale Support and Advice: They give advice if you want to sell the property later.

Innovation and Market Presence

  1. Use of Technology in Auctions: They use new technology to make auctions better and easier.
  2. Market Trends and Positioning: They know the market well and use this knowledge to stay ahead.
  3. Expansion and Growth Initiatives: They are always trying to grow and get into new markets.

Social Responsibility and Ethical Practices

  1. Community Involvement and Impact: They do things to help the communities where they work.
  2. Environmental Considerations: They think about the environment in their business.
  3. Ethical Auction Practices: They try to be fair and honest in their auctions.

Overall Experience and Satisfaction

  1. Summary of Pros and Cons: Auction.com can save you money, but you need to understand the process. Sometimes customer service is slow.
  2. Recommendations for Specific Buyer Types: Good for people who know about real estate and auctions. Not so good for beginners.
  3. Final Verdict and Rating: Auction.com is a useful site if you want to buy property for less. But you must be careful and do your homework. I give it 4 out of 5 stars.
How to file a complaint about Auction.com?

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3. Writing the Title:
- Summarize the main issue you have with Auction.com in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with Auction.com. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

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Follow these steps carefully to effectively file a complaint against Auction.com on ComplaintsBoard.com. Your detailed complaint can help address your concerns and potentially lead to a resolution.

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Contact Auction.com customer service

Phone numbers

+1 (800) 793-6107 +1 (856) 628-0819 More phone numbers

Website

www.auction.com

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