I'm just adding to the list of AT&T rebate complaints that are already online. Again just another case where the rebate never made it to me. I followed up and kept track of my forms and still nothing, no recourse, and nowhere else to go.
Submitted in September. Customer Service recording says it was processed in October and I'll receive it in 3 weeks. Never received. Called in January and wasn't sure if that message meant 3 weeks after it was processed or 3 weeks after my call. Called again in March and got the same message so I assume I was supposed to get it in November. Never received anything and now the website is down.
AT&T has a nice clause in the fine print that tries to release them from any liability it states "AT&T and it's Fullment Company assume no liability for lost, late, damaged, misdirected, or postage-duemail or requests that fail to be properly delivered to the address stated on the order form for any reason..." Is that legal or is that too general?
Sounds sketchy to me. According to that clause they could do any number of fraudulent things to get out of delivering these rebate cards or prevent them from getting used up before the expiration date so they are not liable for the expenses. AT&T could technically not send any of them, or send them to a different address, or an employee could steal a bunch, or they could demagnetize them (so if you were lucky enough to actually get it, it wouldn't work)... who knows. In the end we the consumers get zilch and have no way to fight back.
I wonder how many other people have had issues with these damn rebates. From what I've found online it seems like quite a few people for several AT&T products are complaining and the call centers are giving them the run-around. So many of us would never have purchased or signed up for service if we had known we wouldn't get our rebates. I also wonder how much time wasted we've all spent calling customer service. So if I waste 2 hours of accumulated time trying to follow up on this thing at $50/ hour... they owe me my $50 rebate AND another $100 for my time.