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AT&T

1 Powell St, San Francisco, CA, 94102, US
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9:27 am EDT

AT&T - rebate not received!

I'm just adding to the list of AT&T rebate complaints that are already online. Again just another case where the rebate never made it to me. I followed up and kept track of my forms and still nothing, no recourse, and nowhere else to go.

Submitted in September. Customer Service recording says it was processed in October and I'll receive it in 3 weeks. Never received. Called in January and wasn't sure if that message meant 3 weeks after it was processed or 3 weeks after my call. Called again in March and got the same message so I assume I was supposed to get it in November. Never received anything and now the website is down.

AT&T has a nice clause in the fine print that tries to release them from any liability it states "AT&T and it's Fullment Company assume no liability for lost, late, damaged, misdirected, or postage-duemail or requests that fail to be properly delivered to the address stated on the order form for any reason..." Is that legal or is that too general?

Sounds sketchy to me. According to that clause they could do any number of fraudulent things to get out of delivering these rebate cards or prevent them from getting used up before the expiration date so they are not liable for the expenses. AT&T could technically not send any of them, or send them to a different address, or an employee could steal a bunch, or they could demagnetize them (so if you were lucky enough to actually get it, it wouldn't work)... who knows. In the end we the consumers get zilch and have no way to fight back.

I wonder how many other people have had issues with these damn rebates. From what I've found online it seems like quite a few people for several AT&T products are complaining and the call centers are giving them the run-around. So many of us would never have purchased or signed up for service if we had known we wouldn't get our rebates. I also wonder how much time wasted we've all spent calling customer service. So if I waste 2 hours of accumulated time trying to follow up on this thing at $50/ hour... they owe me my $50 rebate AND another $100 for my time.

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aoifamontana
, US
Dec 24, 2010 9:38 pm EST

this is the number they gave me--[protected] AT&T when I called for my rebate, they said the've mailed my rebate 21 days ago...goodluck to us

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James F Rozell Jr
,
Nov 17, 2008 10:04 am EST

hello all; I have been calling this phon # [protected]. I had a lady tell me that they were sorry it must have got lost in the mail again, and she would re issue me a new card that will be here in 7 to 10 bussiness days. It has been 20. So I will call again and tell her I am not going to forget about a 75.00 rebate as every time I use the phon, I remeber I paid 125.00 for a phon I could have got for free at BEST BUY for sighning a 2yr contract.

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Sharon Marshall
,
Nov 05, 2008 2:06 pm EST

I bought 2 cell phones on July 8th and submitted my receipt on the 10th of July. I forgot to send the bar code and the boxes were gone. I got a letter asking for the number that was inside my phone so I went back to the store and Kevin Weiss opened the phones and we resubmitted the rebate form as directed to do by the letter. The letter was sent back and according to the online information you received it on August 8th. I checked the status of the rebate over the phone on September 22nd and was advised that the rebate was "in process". Today I called Customer Care and got no help regarding this rebate. Here is my rebate number: [protected]. It is now November 5th and I still have no rebate checks and no furter corresondence from AT&T. I've VERY frustrated to say the least. Please advise me on the status of my rebate. Thank you, Sharon Marshall

Frequently Asked Questions Versión en español

Manufacturer Offer Description Offer Value Date Received

AT&T [protected] AT&T IL/WI VISA Rebate 6/16-7/19/08 varies 08/08/2008

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AT&T [protected] AT&T IL/WI VISA Rebate 6/16-7/19/08 varies 07/10/2008

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steven collins
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Oct 24, 2008 6:53 am EDT

It has been 2 1/2 months since I purchased an AT&T wireless phone, subject to a full rebate. I called the rebate number and was told that the phone model was not covered by the rebate program. In addition there was nothing they can do; I must speak to the sales rep. He continues to tell me that he has arranged for me to receive the rebate as promised. Sounds like a scam!

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James F Rozell Jr
,
Oct 09, 2008 6:04 pm EDT

Hello all; I to have been scamed, I got the same automated line that it has been sent on sept 4. It is now oct 9, I guess I will hope for a class action lawsuit and get it back that way. Any lawyers in the house?

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thompson alphonso
,
Oct 08, 2008 8:07 pm EDT

rebate was supposed to be e-mailed to us several days ago for thirty dollars but we never received it

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Kody Hughes
,
Sep 29, 2008 8:04 pm EDT

On (Post Your Comment) they ask you: your attitude towards complaint, i clicked on agree. Yes i agree that its another scam by a big corporation. Why? Well first they wrote me telling me they received and again telling me they giving me my rebate of $50 in 6 to 8 weeks. Ok i seen 6 to 8 weeks, i haven't seen a check. Call and ask about it, they give me a website that not in run right now and why can't I talk to a real person on this 1-888 number?. Where is my card? Rebate recorder said it was sent Aug. 8 and should get it in 3 weeks; you do the math. P.S. IT SEPTEMBER .29

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larry heinl
,
Sep 25, 2008 1:48 pm EDT

Its just another scam by a giant corporaton. Whatelse is new!

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bobbie white
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Sep 23, 2008 8:43 am EDT

i called 866.852.8617 and the recording message said for my phone which i did receive the $50 rebate that it was shipped out march 28th...wow, how could this be when we just upgraded in july 2008...so weird - what a company...i think it is a rip off to get you in their store...i too will wait out the two year contract...and then move on to another - perhaps cellular...at least i can spread the word about at&t...

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bobbie white
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Sep 23, 2008 8:35 am EDT

i too received one rebate out of two...it is sad that a company will not follow through with what is promised. still waiting and hope i will get the second $50 for the second phone...afterall, i am intitled to this and want it...

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