AT&T / wrong billing from package sold by at&t representative
on Sept. 2, 2008, I called AT&T inquired on their TV ad on internet services for &19.95. Adam from AT&T answered my call and he can be reached at [protected]. I was only trying to get internet services but Adam went on to convince me to keep telephone services, unlimited local and long distance calling in US for $24.95 and asked about TV/cable services and convinced me to include Dish Network for $34.95 with free DVR and the package for 3 services - internet, telephone and cable for $60 per month but we just need to sign for 2 years plan which can be transferred whenever we move to another place. AT&T told me not to call Comcast, our current provider coz AT&T will do the changes. An independent company called my husband Jimmy to confirm our desire to change from Comcast to AT&T which my husband agreed. Right after that (week of 9/10/08), our phone and internet from Comcast was no longer in service so I assumed that was the cancellation done by AT&T. At&T was only able to connect our telephone and internet on 9/22/08. The Dish Network came to install on 9/13/08 but the next day, their cable fell down so we did not have signal and it took a week before Dish Network came back to fix it.
When the 1st bill dated 10/20/08 was for $304.30 I immediately disputed the amount. There were charges for [protected] which we never had and numerous charges we never signed up for. I demanded a revised bill to just show $60 per month plus taxes that their sales agent sold us but they continue to insist $60 is not true & insist over $120 per month when we were enjoying $99 for 3 services from Comcast so why should I move if I couldn't save? Their agent is misleading consumers just to get us signed in for AT&T services. After days and long hours of negotiation I just agreed not to have phone services altho AT&T sold me telephone with the price of $60 per month. On 11/18, I received a revised bill for $183 & when I called AT&T for details of $183 they can't explain but just say after credits. I was just over a month with AT&T & there's no way my bill should be $183.
Please help fix this problem. AT&T agents are convincing consumers their price is way lower than their counterparts but after signing AT&T do not honor what their agents are selling. This is misleading consumers and unfair because we (consumers) make bad decisions to change service or companies only to find out they are even more expensive and waste a lot of your time negotiating with them. AT&T has to honor what their representatives are selling consumers, it was $60 per month for internet, phone and cable tv for our account under the name Jimmy Borja, account # [protected].
I look forward that this gets resolved ASAP so I can pay my true bill.
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