SUBMIT A COMPLAINT

Aspen Dentalnew partial

1
D Ithaca, NY Review updated:

I am a very dissastified customer. I have spent over $8, 429 which the insurance company only paid $2, 500 and out of my pocket $5, 929 within the last 18 months. I agreed to 7 crowns on my bottom teeth which I was very satisfied with. I returned in Feb 09 to fix 2 upper teeth in which they said I needed a root canal with 2 crowns and I agreed to that. I also knew I needed a new partial for the upper 6 teeth missing. There was a problem with the lab getting the crowns right. I went to several appointments for fittings. The real issue is the partial for the 6 teeth on the top. I have had 2 other partials for the same missing teeth by other dentists and had no problems or pain. Realizing that I had to have a new partial made because of the new crowns I agreed to a new partial. I went for a fitting of the partial on 7/30 with the teeth set in wax. I could not tell how they would fit because with other dentists I was just fitted with the frame to see how the frame was fitting in my mouth. They told me the partial would be ready on 8/5 with the permanent teeth. The partial did not fit right when he put them in and I asked if they would adjust and he said yes. I was holding the partial in with my bottom teeth hoping that they would adjust to my mouth like he said. That evening I started to eat pizza at 8:30PM and the partial popped causing the crown next to the partial to snap. The next morning I called the 800# to complain and let them know what was going on. I talked to Amber and she said to call the office and speak with the office manager where I had the work done. I called at 9:05AM, explained to Allison what had happened, and asked to speak to the office manager. Allison gave me an 11:00AM appointment for that day. The dentist kept adjusting the partial and the metal on the top of the partial was very low from the roof of my mouth and he said that the tissue on the roof of my mouth would eventually drop. I asked him if since I was without a partial for so long would that have weakened the pin in the crowned tooth since it had no protection around it. He said that could be part of it. I had to pay $249 to have a larger pin made and have the crown reinserted. I do not feel that I should have had to pay this since the ill fitting partial is why the crown snapped off. I explained this to the dentist and he said that he would talk to the office manager to come up with a price. I tried to wear the new partial for the next 6 days but it still was not fitting right, caused constant discomfort and some pain, and I could not talk without lisping. I was afraid that since the new partial was not fitting right that it would cause damage to my real teeth and then I would be told I need new crowns and new partials and this would never end. I am now NOT wearing the partial. It causes too much unnecessary discomfort.

I went through Care Credit to have this work completed and paid $698 out of pocket and put $249 on my American Express. Since I do not have a partial that I am able to wear, I will be contacting Care Credit as well as American Express tomorrow to find out what my options are as far as stopping these 2 payments until I have resolution. I can be contacted at [protected].

Dale Le Roy

Responses

  •   Aug 13, 2009

    Dale, I’m sorry to hear about your frustrations! We want to help you resolve these issues as soon as possible. I have forwarded your concerns to our patient satisfaction team and someone should be reaching out to you shortly. But please don’t hesitate to call us at [protected]. Or, you can e-mail us at [protected]@aspendent.com and we’ll get back to you right away.

    Thank you!

    0 Votes
  • M
      Aug 21, 2009

    No Dale, they won't get back to you. They never did to me. I've been patiently trying to resolve MULTIPLE issues for over 6 months now. Keep fighting and bringing your complaints to anybody and everybody who will listen! It's the only way to stop them from hurting any more people. I am making this my mission. It is companies like this who need to go down with companies like Enron! They defraud people. That's what they do and that's how they make their money. Look for class action lawsuit in near future.

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