Art Karat International Ltd. Inc.
Reviews and Complaints

I bought these 2 sets of jewelry at an art karat show in Greenville, SC and these people said that I will receive my items in 6 weeks and now it’s been over 3 months and there is no response from them. When I asked them they said they will be shipped next week but I still didn’t get any shipping notification from them.

I asked them to refund my money and No one answers the calls.

I need my $3,100 to be refunded back to me.

Total scam and horrible customer service. I bought a necklace and earring set on April 10th. The necklace had a tiny stone missing. They said they will fix it and ship it to me. They told me it will take a maximum of 8 weeks. The person also told me it will be delivered way sooner than that. I called after 9 weeks and I was told it is stuck in customs and it will be shipped in 2 weeks. I called again after 2 weeks I was told it will be shipped in 3 days and I will receive tracking info in my email. I called again after 3 days I was told it will take one more week. I got so mad that I asked for a refund. I just want my $678.89 back. Then they told me as the jewelry is really old and a repair piece I cannot get refund. Repair piece? I bought a brand new piece from an exhibition! Then I was told again that they will ship it in 15 days.

They never call me or send any updates via email. I have to call or send at least five messages to get a response. Yelp is full of similar reviews. Please do your research before buying from them.

I liked a pair of earrings in their exhibition in November 2021, they placed an order for it and told me I would receive it by December end. I did not get it until January 2022 and it had a lot of diamonds missing. After a lot of messages from me, they said they would send me a replacement immediately. After a lot of follow ups, dealing with a ton of lies, false promises and very poor customer services, I received the earrings in April 2022. They still did not get it right and this time they are much bigger than the original one I chose. The diamonds and other stones are much bigger and hence they look really fake. I did not bother to complain this time around because I am tired of dealing with them and have learnt a very expensive lesson here. Stay away from them and save your money and the mental harassment that you will have to go through if you place an order with them.

I went to Indianapolis Art Karat show for 6th year and purchased each year from them. I purchased a bracelet in 2019 and they mailed it to me 6 weeks later. When I called their Delhi location because of damaged bracelet they sent they claim to not understand English. On 110921, i visited the store with this complaint and they refused to exchange it.

I order products from this website in less than 20 minutes; I changed my mind after I paid and asked about canceling my order and refund money. They said they don't have the policy to refund; They only give credit. Customer service is sucks.

Its been 4 months since I have ordered from Artkarat.com, and this company didn't ship my product yet. Order ID: 25048, ordered on Aug 20, 2020, and it was for $495. Promised sipping time was 6 to 8 weeks, and now its December and they still haven't delivered it.

They keep saying its coming soon, and they gave me shipping tracking information for something that was shipped to Miami, when I live in NJ.

I would like refund of the money. Their customer service doesn't respond to inquiries, and provides wrong information
Company - ArtKarat.com
Date of Incident - Aug 20 2020
Desirable Outcome - Refund, or Ship the Product

I bought two sets of earrings from Art Karat at a hotel exhibition in Virginia on Sep, 11, 2016. On the invoice, the sales rep wrote down delivery by Nov. 10. I called them on Nov. 7 to check if items have been shipped. They told me tat the items have not been shipped yet but will be shipped soon. By Dec. 5 when I had still not received the items I call the customer service number and they told me someone would get back to me. When I did not receive a call I called back on Dec. 6 and received the same response. "I am a receptionist someone will call you back. This is a call center". I requested to speak with a supervisor or sales agent and she said no one is available. I got a call back on Dec. 7, to say that the items have now been shipped from India. I requested my order be cancelled as amount refunded because it has now been over 12 weeks. She said Art Karat has a no refund policy. They can cancel the order but not issue a refund.

Very unprofessional people with horrible customer service. In this day and age what kind of policy is this, "No refund under any circumstances" even if they have not met their terms of deliver in approximately 10-12 weeks.

I was interested in several pieces of Jewelry at the Art Karat exhibition in Singapore in Oct 2016. I was asked to place an order as the items were not readily available and I was told that the pieces I ordered would be delivered to my address within 6 weeks . Of course, I was asked to pay in full in advance for the items, which I had done via credit card which was charged immediately. However it is 2 months now and there is no sight of the delivery and nobody is replying to my emails sent to [protected]@artkarat.com. Yet, when I wrote a dummy email enquiring about placing an order for custom pieces of jewellery, I immediately got a reply!... that is the wonderful customer service Art Karat is providing. Art karat will only reply if you are going to give them more business but no reply if you have already paid them...but they have not delivered the goods! Have I been cheated ? It is supposed to be a reputed company, is it just a facade to cheat people? I have bought from Art Karat in the past, but the latest experience has been the worst and will certainly be the last one for me. I am still waiting for delivery of the delivery for my Invoice 14511

Art Karat executed a illegal sales contract as per FTC (Federal Trade Commission) Cooling-off Rule rule.The Federal Trade Commission's (FTC's) Cooling-Off Rule gives you three days to cancel purchases of $25 or more if you buy an item in your home or at a location that is not the seller's permanent place of business. Under the Cooling-Off Rule, the salesperson must tell you about your cancellation rights at the time of sale. The salesperson also must give you two copies of a cancellation form (one to keep and one to send) and a copy of your contract or receipt. The FCC rule can be seen here:

http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro03.shtm

Art Karat did none of the above, it sold a order to customize Jewelry to my wife in a hotel exhibition (located far away from its business location in New York) and specified a illegal (as per above FTC rule) "no-return" policy in its sales contract. Neither did it inform my wife of her cancellation rights or provide her with cancellation forms. When my wife tried to cancel the contract (within 24 hours in fact), its representatives simply refused even though the contract was illegal. I complained to my credit card company and referred to the FCC rule. The credit card company subsequently ruled in my favor.

I would suggest to all those who have been victimized by Art Karat's violation of FCC rule on the cooling off period should ask for a refund from there credit card companies. The credit card companies are under contractual obligation to rule in your favor in case of illegal transactions such as this one conducted by Art Karat. One can also take Art Karat to small claims court to get a refund.